Rebecca Heidt
Hillsboro,TX
Summary
Dynamic Treatment Coordinator with extensive experience at Dermapure Chaparral, excelling in patient education and compliance with HIPAA regulations. Proven track record in achieving sales targets through effective communication and customer service. Skilled in EMR systems and conflict resolution, enhancing client satisfaction and operational efficiency.
Overview
19
19
years of professional experience
Work History
Treatment Coordinator
Dermapure Chaparral
Calgary, AB
10.2023 - 10.2025
- Served as initial contact for clients, effectively addressing inquiries and enhancing client experience.
- Educated patients on customized skincare products and treatment options, enhancing patient satisfaction.
- Manage daily appointment schedule for physicians using both EMR and clinic software
- Book, cancel, and reschedule a wide range of appointment types
- Answer phones, voice messages, texts and email correspondence from patients
- Scan and upload patient documents to the appropriate chart in a timely manner
- Provided training to new staff on operational procedures and patient interaction strategies.
- Ensured compliance with HIPAA regulations as well as other applicable laws.
- Delivered product and service information, contributing to high product sales percentile.
- Consistently achieved set sales targets through effective customer engagement.
- Skinceuticals, ZO, AlumierMD, Vivier, etc
Medical Office Assistant/Consultation Specialist
DERMNURSE MEDICAL AESTHETICS
Calgary, AB
10.2021 - 10.2023
- Client Care Specialist-Consultant
- First point of contact for all clients/operating all front reception services
- Ensuring all clients are booked appropriately through telephone and online scheduling/all follow-up bookings are scheduled
- Assessing the specific needs of clientele
- Creating, recording and distributing all pre-and post-care instructions
- Creating, distributing and assisting clients with their understanding and accuracy of all consent forms
- Cross-sold Medical Grade skincare lines and non-surgical medical treatments, enhancing client awareness and engagement.
- Followed up with clients via phone/text and email, fostering relationships and ensuring satisfaction with services.
- Assisting Clinical Aestheticians and NPs with treatments
- Creating invoices and budgeting treatment plans for clients
- Working with vendors to get needed equipment for the practice
- High sales volume achievement
Administrative Support III
SHAGANAPPI C.H.C/ ACADIA C.H.C.
Calgary, AB
10.2015 - 10.2021
- Advanced administrative and specialized skills including but not limited to Windows, Microsoft Office, ESP, PeopleSoft (e-People), Netcare, Person Directory, Clinibase, eClinibase, Oracle, CDOM, Meditech
- A demonstrated ability to maintain strong organizational skills, accuracy and attention to detail when working within fixed deadlines and frequent interruptions
- Capacity to remain highly effective when working under pressure
- Ability to manage high clinic volumes.
- Scheduled patient appointments, managed records, and performed data entry for urban public health clinics to ensure smooth operations.
- Advanced interpersonal skills; including tact and diplomacy when interacting with colleagues, community agency personnel, external providers, clients of varying ages, socioeconomic status and ethnic backgrounds.
- Delivered friendly, knowledgeable, and calm family-centered care to patients and families at urban public health clinics, enhancing patient experience.
- Adapted to busy and noisy work environments, maintaining focus and efficiency.
- Strong analytical, decision making and problem-solving skills
Associate Manager - Ladies and Children
Brooks Brothers Clothiers
Calgary, Alberta
09.2013 - 09.2015
- Monitored customer complaints and provided timely solutions, enhancing overall customer satisfaction.
- Established customer service standards across all departments, ensuring consistent service quality.
- Resolved conflicts between employees or customers in a professional manner.
- Developed staff through training, coaching, and feedback, fostering a skilled and motivated team.
- Implemented quality control measures to uphold company standards.
- Identified opportunities for process improvements and increased efficiency.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Tracked project milestones and communicated updates to stakeholders.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Office Manager
ALEXANDRA FAMILY MEDICAL PRACTICE
Calgary, AB
09.2010 - 09.2013
- Introduced, installed and implemented an electronic billing system that improved timelines, accuracy and reimbursement of weekly billing submissions by 200%
- Initiated and established comprehensive administrative operations for new practice
- Cultivated strong working relationships with provincial labs, referral specialists, and pharmacists to enhance referral processes.
General Manager
Judith and Charles Clothiers
Calgary, Alberta
08.2006 - 01.2010
- Supervised daily operations of retail store, managing staff scheduling, inventory, and customer service.
- Managed daily operations and ensured store compliance with policies.
- Increased company sales by developing and implementing strategic marketing approaches.
- Supervised staff and provided training on customer service standards.
- Coached and mentored employees, providing constructive feedback and supporting long-term career growth.
- Built and maintained strong working relationships with team members.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Resolved customer inquiries and handled complaints professionally.
- Implemented visual merchandising strategies to enhance product displays.
- Coordinated inventory management and maintained stock levels effectively.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Recruited and trained enthusiastic employees to enhance team skills.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Ensured all safety protocols were followed at all times by staff members.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
Education
Nursing - Health Care
St. Claire College
Windsor, ON04-1996
Skills
- Patient Care
- Medical skincare expertise
- Treatment planning
- Insurance Verification
- Medical Records
- EMR Systems
- Medical Billing
- Financial management
- Sales strategies
- Customer service
- HIPAA
- Staff training
- Administrative experience
- Office Management
- Microsoft Suite
- Conflict resolution
- Patient education
- Effective communication
- Time management
- Stress management
- Interpersonal Communication
- Reliability and punctuality
Personal Information
- Availability: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Languages
French - Intermediate
Timeline
Treatment Coordinator
Dermapure Chaparral
10.2023 - 10.2025
Medical Office Assistant/Consultation Specialist
DERMNURSE MEDICAL AESTHETICS
10.2021 - 10.2023
Administrative Support III
SHAGANAPPI C.H.C/ ACADIA C.H.C.
10.2015 - 10.2021
Associate Manager - Ladies and Children
Brooks Brothers Clothiers
09.2013 - 09.2015
Office Manager
ALEXANDRA FAMILY MEDICAL PRACTICE
09.2010 - 09.2013
General Manager
Judith and Charles Clothiers
08.2006 - 01.2010
Nursing - Health Care
St. Claire College