Heather Riley
Allyn International Services Inc.
Ladson,SC
13
years of professional experience
Results-focused Global Account Manager offering 10+ years of expertise in domestic and international logistics. Dependable and results-oriented professional with superior communication skills. Flexible, resourceful and motivational team player with expertise in international Sourcing and Logistics.
Work History
Global Account Manager
4 Years 7 Months- Oversees global logistics operations and client relationships among North America, South America and Asia Pacific Regions.
- Manages team of 25 people across 2 continents.
- Created and maintains Standard Operational Procedures for all team members to follow.
- Keeps all team members in compliance with company processes, procedures and international requirements.
Logistics Team Manager
5 Months- Managed North American logistics team for Allyn's client GE Renewable Energy.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training and development.
- Evaluated team performance on daily basis through metrics by setting clear goals, action plans and follow-up procedures.
- Administered bi-weekly meetings with direct reports on employee and client conflict resolution, daily tasks, goals and processes. Distribute workload efficiently among team leaders.
Logistics Team Lead
5 Years 10 Months- Managed Export Logistics Team for client's North and South American shipments.
- Supported daily operations and critical requests/escalations.
- Participated in export kaizen event to refine processes and eliminate wasteful procedures
- Handled contract management and metrics. Successfully maintained 95% on-time delivery goal, reduced daily tracking events, and established over 100 new lanes for GSA International negotiations.
- Gathered and analyzed data for established contracts and carrier utilization. Maintained and updated new key lanes.
- Ensured cross-training for all direct reports while encouraging them to find creative and innovated ways to improve processes, while still meeting client demands.
Logistics Vessel Sourcing Analyst
2 Years 3 Months- Maintained carrier MSA amendments, contract housing, metrics, and air/ocean quote requests.
- Provided weekly forecasting breakdowns to operations leaders for container and RORO ocean liners.
- Handled international demand for GE Vernova's (formally GE Power & Water) sourcing team.
- Participated in cost saving initiatives for client's PP14 project ($14M) and RORO contracts ($5M).
Export Specialist
3 Months- Obtained competitive rates and space with airlines, steamship lines, and trucking companies.
- Documented waybill data and dimensions and weights of cargo in computer database.
- Followed requirements and regulations for dangerous goods handling.
Logistics Coordinator
2 Years 11 Months- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Generated documentation and information required for customer shipments.
- Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
Education
Bachelor of Science - Management
Skills
Customer Relationship Management
Leadership
Customer Service
Data and Process Analysis
Contract Management
Conflict Resolution
Organization
Interpersonal and Written Communication
Transportations Systems (Oracle Transportation Management
ALA
SAP)
Timeline
Global Account Manager
Allyn International Services Inc.
02.2022 - CurrentRead More
Logistics Team Manager
Allyn International Services Inc.
09.2021 - 02.2022Read More
Logistics Team Lead
Allyn International Services Inc.
11.2015 - 09.2021Read More
Logistics Vessel Sourcing Analyst
FieldCore (formally Granite Services)
08.2013 - 11.2015Read More
Export Specialist
American Lamprecht Transport, Inc.
08.2013 - 11.2013Read More
Logistics Coordinator
BDP International, Inc.
08.2010 - 07.2013Read More
Pennsylvania State University
Bachelor of Science from Management
Read More