Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Duel

Winneconne,WI

Summary

Results-focused International Account Manager offering 16+ years of experience and demonstrated record of achievement in sales and customer relations. Set up agreements and manage global customer base with self-motivation and success-driven attitude.

Overview

13
13
years of professional experience

Work History

Global Account Manager

Plexus
08.2018 - Current
  • Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
  • Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
  • Kept company in compliance with export standards and international requirements.
  • Identified and analyzed key competitors and related products.
  • Serviced accounts on regular basis to propose new products or services and maximize revenue.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Operations Manager

Plexus
08.2014 - 08.2018
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Quality Manager

Plexus
08.2010 - 08.2014
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
  • Evaluated quality problems and performed assessments to identify and resolve issues.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.

Education

Master of Science - Engineering & Management

UW-Platteville
Platteville, WI
05.2009

Bachelor of Science - Industrial Engineering

UW-Platteville
Platteville, WI
05.2002

Skills

Business Operations

Conflict Management

Contract Negotiation

Workload Prioritization

Customer Service

Process Improvements

Decision Making

Customer Relationship Management

Timeline

Global Account Manager

Plexus
08.2018 - Current

Operations Manager

Plexus
08.2014 - 08.2018

Quality Manager

Plexus
08.2010 - 08.2014

Master of Science - Engineering & Management

UW-Platteville

Bachelor of Science - Industrial Engineering

UW-Platteville
Kelly Duel