Heather Rilling
San Diego ,CA
Summary
Quality-focused professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Strong knowledge of legal terminology, courtroom procedures, and transcription best practices. Committed to upholding accuracy, efficiency, and professionalism in high-pressure environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Sycuan Casino Resort
San Diego, CA
01.2020 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Registered Dental Assistant
Brighton Dental
San Diego, CA
04.2021 - 02.2023
- Performed general chair-side duties for general dentistry, orthodontic procedures, and oral surgery.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
Education
Court Reporting - Voice Writing -
Poway Adult School
Poway04-2025
Certified Dental Assistant -
Howard Health Care Academy
San Diego 03-2021
Skills
- Attention to detail to ensure accurate transcripts
- Strong ability to remain attentive and thorough
- Flexibility in handling changes and unexpected challenges
- Understanding of laws, regulations, and best practices in court reporting
- Capacity to maintain discretion and professionalism in legal settings
- Ability to operate dictation equipment and software (Eclipse/Dragon)
- Efficient use of time and resources
- Organizational skills
- Editing and formatting
- Professional ethics
- Read back verbatim
Certification
- CVR - Certified Verbatim Reporter
- CSR - Certified Shorthand Reporter
Timeline
Registered Dental Assistant
Brighton Dental
04.2021 - 02.2023
Server
Sycuan Casino Resort
01.2020 - Current
Court Reporting - Voice Writing -
Poway Adult School
Certified Dental Assistant -
Howard Health Care Academy
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