Heather Rishe
OGDENSBURG,NY
Summary
Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.Experienced in cashiering,and willing to learn what is thrown in my direction.
Overview
12
12
years of professional experience
Work History
Service Manager
Rishe's Auto
10.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Sales Associate
Walmart
03.2013 - 10.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Spanish/cometology
Lisbon Central School
Lisbon, NY06-1999
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Reliable and responsible
Timeline
Service Manager
Rishe's Auto
10.2022 - Current
Sales Associate
Walmart
03.2013 - 10.2022
Spanish/cometology
Lisbon Central School
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