Operations-focused business manager with experience in team leadership, safety compliance, and process improvement. Skilled at guiding staff, resolving issues, and strengthening communication to improve efficiency and workplace standards.
Overview
4
4
years of professional experience
Work History
Business Manager
UPS
San Ramon, California
05.2024 - Current
Developed and applied policies and procedures that streamlined operations and improved overall efficiency.
Guided staff to successfully complete projects, enhancing team collaboration and project outcomes.
Built trust with the organization and customers, ensuring alignment with expectations and fostering long-term relationships.
Implemented workplace safety protocols to protect employees from harm.
Preload Manager
UPS
San Bruno, California
03.2023 - 05.2024
Assigned work tasks to staff members and monitored progress to ensure completion within established deadlines.
Enforced attendance, appearance, and work standards for preload team members.
Enforced company standards on attendance, productivity, and quality assurance.
Facilitated communication between management staff and front-line workers regarding changes in operations or regulations.
Maintained accurate records related to employee performance and disciplinary action.
Provided leadership guidance to promote a positive working environment.
Enhanced workplace safety by actively observing and enforcing safety measures. by monitoring safety procedures and equipment.
Education
Some College (No Degree) - Computer And Information Sciences
Laney College
Oakland, CA
Skills
Operations management
Operational planning
Process improvement
Logistics management
Quality assurance
Safety compliance
Regulatory compliance
Human resources management
Employee relations
Team building and leadership
Cross-functional communication
Verbal and written communication
Critical thinking
Business planning
Accomplishments
2020 Jim Casey Community Service West Region Award
2024 UPS BRG Chapter of the Year Award
Timeline
Business Manager
UPS
05.2024 - Current
Preload Manager
UPS
03.2023 - 05.2024
Some College (No Degree) - Computer And Information Sciences