Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Heather Roberts

Castro Valley,California

Summary

Operations-focused business manager with experience in team leadership, safety compliance, and process improvement. Skilled at guiding staff, resolving issues, and strengthening communication to improve efficiency and workplace standards.

Overview

4
4
years of professional experience

Work History

Business Manager

UPS
San Ramon, California
05.2024 - Current
  • Developed and applied policies and procedures that streamlined operations and improved overall efficiency.
  • Guided staff to successfully complete projects, enhancing team collaboration and project outcomes.
  • Built trust with the organization and customers, ensuring alignment with expectations and fostering long-term relationships.
  • Implemented workplace safety protocols to protect employees from harm.

Preload Manager

UPS
San Bruno, California
03.2023 - 05.2024
  • Assigned work tasks to staff members and monitored progress to ensure completion within established deadlines.
  • Enforced attendance, appearance, and work standards for preload team members.
  • Enforced company standards on attendance, productivity, and quality assurance.
  • Facilitated communication between management staff and front-line workers regarding changes in operations or regulations.
  • Maintained accurate records related to employee performance and disciplinary action.
  • Provided leadership guidance to promote a positive working environment.
  • Enhanced workplace safety by actively observing and enforcing safety measures. by monitoring safety procedures and equipment.

Education

Some College (No Degree) - Computer And Information Sciences

Laney College
Oakland, CA

Skills

  • Operations management
  • Operational planning
  • Process improvement
  • Logistics management
  • Quality assurance
  • Safety compliance
  • Regulatory compliance
  • Human resources management
  • Employee relations
  • Team building and leadership
  • Cross-functional communication
  • Verbal and written communication
  • Critical thinking
  • Business planning

Accomplishments

  • 2020 Jim Casey Community Service West Region Award
  • 2024 UPS BRG Chapter of the Year Award

Timeline

Business Manager

UPS
05.2024 - Current

Preload Manager

UPS
03.2023 - 05.2024

Some College (No Degree) - Computer And Information Sciences

Laney College
Heather Roberts