Heather Robertson
Ooltewah,TN
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
12
12
years of professional experience
Work History
Owner
Heather's Housekeeping
01.2015 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Office Manager
Moore's Roofing & Remodeling
07.2012 - 02.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Education
Associate of Science - Sociology
Jacksonville State University
Jacksonville, AL05.2008
High School Diploma -
Sand Rock High School
Sand Rock, AL05.2002
Skills
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Business Management
Project Management
Business Administration
Attention to Detail
Effective leader
Scheduling
Goal Setting
Timeline
Owner
Heather's Housekeeping
01.2015 - Current
Office Manager
Moore's Roofing & Remodeling
07.2012 - 02.2023
Associate of Science - Sociology
Jacksonville State University
High School Diploma -
Sand Rock High School
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