Heather Robinson
Fayetteville,AR
Summary
Dedicated and detail-oriented candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
9
9
years of professional experience
Work History
Reception Manager
Animal Emergency And Specialty Center Of NWA
01.2021 - Current
- Hired, managed, developed and trained staff, conducted performance reviews and administered salaries for staff.
- Preparing staff schedule in advance, as well as trouble-shooting current schedules when need be to provide coverage for illness and unexpected life changes.
- Coordinated office events, meetings for staff.
- Maintaining and monitoring Accounts Receivable.
- Creating organized workspaces for multiple departments to share and thrive in.
Veterinary Assistant
Animal Emergency And Specialty Center Of NWA
09.2014 - Current
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Trained new veterinary assistants and support staff to improve individuals' capabilities.
- Answered owner animal health questions and advised on best care practices.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Collected patient biopsies and blood samples for laboratory analysis.
- Maintained clean and safe animal living areas.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Preformed a variety of lab test both manually and using IDEXX in house testing.
- Collected and prepared samples for outside lab testing.
- Identify need and placement of sampling catheters.
Nursing Supervisor
Animal Emergency And Specialty Center Of NWA
01.2020 - 02.2023
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Discussed patient care and treatment with care team members to optimize intervention plans and care delivery
- Provided direct nursing care to patients when personnel was short-staffed.
- Confidently directed overall operation of nursing services and patient care.
- Maximized staff and patient protections by enforcing optimal disease prevention protocols.
- Maintained IDEXX equipment, ensuring proper cleaning techniques.
- Investigated and reported all incidents per hospital policies, while maintaining a safe work environment for other staff.
Education
Veterinary Technician
Penn Foster College Online
Scottsdale, AZ07.2024
High School Diploma -
Fayetteville High School
Fayetteville, AR05.2008
Skills
- Company Representation
- Correspondence and Office Documents
- Business Needs Identification
- Document Organization
- Schedule Preparation
- Personnel Management and Needs Assessment
- Hiring, Training, Corrective Actions, and Terminations
- Constructive Feedback
- Client Care and Email Correspondence
- Accounts Payable and Accounts Receivable
- Inventory Oversight
Timeline
Reception Manager
Animal Emergency And Specialty Center Of NWA
01.2021 - Current
Nursing Supervisor
Animal Emergency And Specialty Center Of NWA
01.2020 - 02.2023
Veterinary Assistant
Animal Emergency And Specialty Center Of NWA
09.2014 - Current
Veterinary Technician
Penn Foster College Online
High School Diploma -
Fayetteville High School
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