Heather Rogers
ROCHESTER,Washington
Summary
Aspiring professional seeking opportunity to maximize potential while surpassing employer objectives
Overview
10
10
years of professional experience
Work History
Dispatch Operations Manager
Aqualine Plumbing & Sewer, HVAC
Tukwila, WA
07.2024 - 05.2025
- Dispatch Planning and Execution: Scheduling and dispatching drivers, vehicles, or equipment to appropriate locations, following pre-determined schedules, customer requests, or immediate needs.
- Team Leadership and Management: Supervising dispatch teams, providing guidance, training, and support.
- Communication and Coordination: Communicating effectively with drivers, customers, and other relevant stakeholders to ensure smooth operations.
- Data Analysis and Reporting: Collecting, analyzing, and reporting on dispatch performance data.
Booking Coordinator
Financial Pacific Leasing
Federal Way, WA
01.2017 - 05.2024
- Maintained good customer service relations by utilizing professional communication at all times.
- Address customer inquiries, complaints, and concerns while implementing effective resolution strategies.
- Precisely finalizing all new lease files and forbearance files, including UCC completion with fixture filings.
- Executed ACH and insurance processes in compliance with company and credit policies.
Maintained thorough understanding of all relevant policies to ensure adherence.
Wait Staff
The Old Spaghetti Factory
Tacoma, WA
01.2016 - 01.2017
Office Manager
Seattle Orthotics & Prosthetics
Puyallup, WA
01.2015 - 01.2016
Skills
- Organizational skills
- Effective communication
- Problem resolution
- Data analysis
- Scheduling
- Contract assessment
- Booking software
- Analytical thinking
- Conflict resolution
Timeline
Dispatch Operations Manager
Aqualine Plumbing & Sewer, HVAC
07.2024 - 05.2025
Booking Coordinator
Financial Pacific Leasing
01.2017 - 05.2024
Wait Staff
The Old Spaghetti Factory
01.2016 - 01.2017
Office Manager
Seattle Orthotics & Prosthetics
01.2015 - 01.2016