Heather Rogers
Reno,TX
Summary
Results-driven Operations Manager with expertise in budget management, team leadership, and operational efficiency.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Operations Manager
Paris Chalet Senior Living
Paris, TX
11.2023 - Current
- Streamlined daily operations to enhance resident satisfaction.
- Conducted regular audits of facilities to ensure compliance with safety regulations and standards.
- Trained and mentored team members on best practices in senior living operations.
- Developed and implemented quality assurance protocols for improved resident satisfaction.
- Coordinated cross-functional teams to align on project goals and deadlines.
- Managed vendor relationships to ensure timely delivery of materials and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Coordinated scheduling and resource allocation to optimize operational efficiency across departments.
Caregiver
Embark
Paris, TX
04.2021 - 12.2023
- Provided compassionate care and support to clients, enhancing quality of life and emotional wellbeing.
- Assisted with daily living activities, ensuring safety and comfort for individuals in care.
- Developed individualized care plans in collaboration with healthcare professionals to meet client needs.
- Monitored client health and reported changes to appropriate staff, ensuring timely interventions.
Assembly Line Worker
J Skinner Bakery
Paris, TX
03.2013 - 05.2017
- Operated machinery for efficient production of baked goods.
- Ensured product quality through regular inspections and adjustments.
- Collaborated with team members to maintain workflow efficiency.
- Trained new employees on operational processes and safety standards.
Education
Associate of Science - Business Administration
Paris Junior College
Paris, TXSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Staff management
- Maintaining compliance
- Onboarding and orientation
- Invoice processing
- Budget development and management
- Performance evaluations
- Cultural awareness
- Client relationships
- Employee motivation
- Policies and procedures implementation
- Operational efficiency
Timeline
Operations Manager
Paris Chalet Senior Living
11.2023 - Current
Caregiver
Embark
04.2021 - 12.2023
Assembly Line Worker
J Skinner Bakery
03.2013 - 05.2017
Associate of Science - Business Administration
Paris Junior College