Heather Romanowski
Ocala,FL
Summary
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Overview
2027
2027
years of professional experience
1
1
Certificate
Work History
Office Manager
C & A Contracting
Manager
Bob Evans Restaurant
Ocala, FL
2019 - Current
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained and mentored staff on customer service excellence and operational procedures.
- Implemented process improvements to enhance workflow efficiency and reduce wait times.
- Coordinated team schedules to optimize labor costs while maintaining service quality.
- Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Key Supervisor
Bob Evans Restaurant
Ocala
2018 - 2020
- Trained and mentored staff on customer service excellence and operational procedures.
- Collaborated with management to develop strategies for increasing revenue and efficiency.
Server
Little Joeys
Ocala, FL
2016 - 2018
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Managed multiple tables efficiently, ensuring timely order taking and food delivery.
- Collaborated with kitchen staff to maintain accuracy of orders and minimize wait times.
- Assisted in training new servers on restaurant policies and service standards.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Upsold menu items, contributing to increased sales and customer satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Western High-school
Davie, FLSkills
Customer service
Office management
Organizational skills
Office administration
Billing
Scheduling and calendar management
Credit and collections
Inventory control
Employee supervision
Staff hiring
Certification
Servesafe Certified
Alcohol certified
Timeline
Office Manager
C & A Contracting
Manager
Bob Evans Restaurant
2019 - Current
Key Supervisor
Bob Evans Restaurant
2018 - 2020
Server
Little Joeys
2016 - 2018
High School Diploma -
Western High-school