Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Heather Ross

Holiday,FL

Summary

Dynamic Marketing Director with proven success at Network Insurance Center, excelling in customer relationship management and sales expertise. Cultivated strong partnerships, driving significant product sales growth. Adept at training and development, I consistently enhance team performance and resolve conflicts effectively, ensuring exceptional service delivery and client satisfaction.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Marketing Director

Network Insurance Center
Clearwater, FL
02.2024 - Current
  • Recruited independent health and life insurance agents as contracted partners with established carriers.
  • Supported onboarding, certification, and product ordering for contracted agents and agencies.
  • Developed and managed relationships to boost product sales.
  • Enhanced industry knowledge, communication skills, and product expertise consistently.
  • Educated agents on product value to motivate increased sales performance.

Medicare Sales Agent

Ensurem, LLC
Largo, FL
06.2020 - 02.2024
  • Educated clients on Medicare options and benefits with clarity and precision.
  • Assisted clients through enrollment and application processes efficiently.
  • Conducted presentations to effectively explain Medicare plans.
  • Resolved customer complaints swiftly and with professionalism.
  • Regularly followed up with clients to address ongoing concerns.

Senior Medigap Sales Agent

Elite Insurance Partners
Palm Harbor, FL
08.2018 - 06.2020
  • Conducted comprehensive needs assessments to identify optimal insurance coverage for clients.
  • Achieved sales goals through strategic prospecting and relationship-building with customers.
  • Addressed customer inquiries and resolved issues promptly via in-person, phone, and email communication.
  • Identified opportunities for cross-selling additional products and services to enhance customer value.

Master Sales Agent

Red Ventures
Fort Mill, SC
11.2014 - 11.2017
  • Achieved key performance indicators by selling internet packages through inbound calls.
  • Analyzed customer feedback to optimize service delivery and improve client satisfaction.
  • Identified customer needs to recommend suitable products and services.
  • Executed a four-step process to close sales on high-volume inbound calls.

Shift Supervisor

Starbucks
Fort Mill, SC
09.2011 - 11.2014
  • Supervised daily operations to maintain efficient workflow and staff productivity.
  • Trained new employees on company policies and safety protocols to ensure adherence.
  • Monitored inventory levels and ordered supplies as necessary for seamless operations.
  • Resolved customer complaints promptly, enhancing overall service quality.
  • Communicated job duties, expectations, and policies clearly to all employees.
  • Performed cash handling tasks including counting safe and balancing registers.
  • Completed opening and closing procedures to support smooth business operations.
  • Demonstrated professional behavior consistently, serving as a role model for staff.

Skills

  • Customer relationship management
  • Team leadership
  • Conflict resolution
  • Sales expertise
  • Networking skills
  • Collaborative teamwork
  • Product knowledge
  • Training and development

Certification

  • 2-15 Health and Life

References

References available upon request.

Timeline

Marketing Director

Network Insurance Center
02.2024 - Current

Medicare Sales Agent

Ensurem, LLC
06.2020 - 02.2024

Senior Medigap Sales Agent

Elite Insurance Partners
08.2018 - 06.2020

Master Sales Agent

Red Ventures
11.2014 - 11.2017

Shift Supervisor

Starbucks
09.2011 - 11.2014

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Heather Ross