Summary
Overview
Work History
Education
Skills
Timeline
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HEATHER ROSS

Maricopa,AZ

Summary

Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hardworking by peers, I can be relied upon to help your team achieve its goals.

Overview

27
27
years of professional experience

Work History

Customer Service Representative

QUIPT
Casa Grande, USA
06.2024 - Current
  • Handled customer service calls to resolve inquiries and enhance customer satisfaction
  • Processed customer payments accurately to maintain account integrity
  • Insurance verification
  • Inbound call routing
  • Analyzed issues to identify solutions
  • Guided patients on CPAP usage for improved sleep
  • Reviewed documents for compliance to ensure adherence to regulations

Dental Assistant/ Front Office

McMillen Dental
Columbus, USA
01.2000 - 01.2023
  • Implemented new drills to increase team performance
  • Provided guidance and support to clients in overcoming obstacles and challenges
  • Led team in achieving project goals

Education

Some College (No Degree) - Dental

The Ohio State University
Columbus, OH

Skills

  • Customer service
  • Insurance verification
  • Inbound call routing
  • Document review
  • Billing queries resolution
  • Analytical problem-solving
  • Task prioritization
  • Detail orientation
  • Conflict resolution
  • Customer relationship management
  • Clear communication

Timeline

Customer Service Representative

QUIPT
06.2024 - Current

Dental Assistant/ Front Office

McMillen Dental
01.2000 - 01.2023

Some College (No Degree) - Dental

The Ohio State University
HEATHER ROSS