Heather Royster
PLI staffing
North Olmsted,OH
1
Language
1
Certification
6
years of professional experience
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals
Work History
Recruiter
7 Months- Communicating with candidates throughout the hiring process.
- Developed targeted sourcing strategies to identify top talent across various sectors.
- Streamlined recruitment processes, reducing time-to-fill positions through efficient workflow management.
- Fostered long-term relationships with clients, ensuring alignment of recruitment efforts with business goals.
- Conducted in-depth candidate interviews, assessing skills and cultural fit for client organizations.
Assistant Manager
8 Months- Managed inventory and optimized visual merchandising.
- Led team in daily operational activities to enhance store performance and customer satisfaction.
- Developed and implemented staff training programs to improve service quality and efficiency.
- Analyzed sales data to identify trends, making recommendations for merchandising strategies.
- Coordinated promotional events, driving customer engagement and increasing foot traffic.
- Mentored junior staff in best practices for customer service and product knowledge.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Sales manager
2 Years 2 Months- Managed inventory, optimized visual merchandising, handled employee training and scheduling, and enforced company policies. keeping our store on track with metrics, credit card sign ups and account sign-ups.
- Increased add-on sales by promoting loyalty programs, discounts, and product bundles
- Assisted an average of 100+ customers daily with product selection and questions, ensuring a high satisfaction rate
- Restocked shelves with merchandise according to store layout, organized displays, and ensured merchandise was front-facing and tidy
- Restocked shelves, organized displays, and ensured merchandise was front-facing and tidy to enhance team readiness and service quality.
- Led training initiatives to enhance team performance and product knowledge.
- Developed and implemented sales strategies to drive revenue growth in retail locations.
Membership Sales Ambassador
2 Years 6 Months- Engaged customers through product demonstrations, enhancing brand awareness and driving sales.
- Educated team members on promotional strategies, improving overall sales performance and customer service.
- Trained new staff on operational procedures, fostering a knowledgeable and efficient team environment.
- Resolved customer inquiries swiftly, contributing to high satisfaction ratings and repeat business.
- Seamlessly transitioned between different roles within the sales team as needed, proving adaptability and versatility in driving success across various functions.
- Delivered compelling sales presentations, showcasing the unique benefits of company products and services.
Education
High school diploma
Upper secondary education
Skills
Candidate screening
Office administration
New hire training
Training and onboarding
Employee onboarding
Team building and leadership
Team collaboration
Team motivation
Retail operations
Candidate engagement
Talent acquisition
Candidate evaluation
Networking
Certification
Driver's License
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Recruiter
PLI staffing
01.2026 - CurrentRead More
Assistant Manager
Zumiez
05.2025 - 01.2026Read More
Sales manager
Aerie by American Eagle Outfitters
03.2023 - 05.2025Read More
Membership Sales Ambassador
BJ's Wholesale Club
09.2020 - 03.2023Read More
Westlake High School
High school diploma
Read More