Heather Ruggia
Woodbine
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight.
Overview
9
9
years of professional experience
Work History
Keyboarding Clerk/Receptionist
Cape May County Human Services
Rio Grande
04.2016 - Current
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Communicated with customers and employees to answer questions or explain information.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Entered data into computer systems accurately and efficiently.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Trained staff members to perform work activities and use computer applications.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Supported office clerical functions using word processing and other software, email and office machines.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Answered phones in a courteous manner while providing excellent customer service.
- Developed organizational filing systems for confidential customer records and reports.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Assisted customers with inquiries and complaints in a professional manner.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Verified accuracy of all paperwork prior to submission for processing.
- Provided excellent customer service to ensure satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Verified visitors' identification cards before allowing access to the building.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Greeted customers, answered general questions and directed to appropriate locations.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Worked effectively in team environments to make the workplace more productive.
Education
Bachelor of Science - K-8 Elementary Education
Keene State College
Keene, NH05-1998
Bachelor of Science - K-8 Elementary Education
Plymouth State University
Plymouth, NH05-1996
Skills
- Data entry
- Mail handling
- Office administration
- Customer service
- Word processing
- File organization
- Team collaboration
- Effective communication
- Problem solving
- Conflict resolution
- Training staff
- Customer satisfaction
- Scanning and copying
- Typing speed
- Confidentiality
- Fax machine operation
- Multitasking Abilities
- Adaptability and flexibility
- Teamwork
- Document scanning
- Reception duties
Timeline
Keyboarding Clerk/Receptionist
Cape May County Human Services
04.2016 - Current
Bachelor of Science - K-8 Elementary Education
Keene State College
Bachelor of Science - K-8 Elementary Education
Plymouth State University