KHADEIRDRE CUTTINO
Newark,NJ
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records.
Overview
11
11
years of professional experience
Work History
Keyboarding Clerk
Division of Family Services
02.2022 - 07.2023
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
- Filed 150+ cases per day
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Phone Operator
Ez Pass
05.2020 - 02.2022
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Resolved billing discrepancies for customers by carefully reviewing account details and applying necessary adjustments when needed.
Team Leader
United States Postal Service, USPS
11.2015 - 05.2020
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Sorted 1000+ pieces per day using handling machinery as well as manual techniques
- Accepted and verified the containers of mail coming in from large volume mailers and couriers
Sales Representative
Abica Coffee
11.2012 - 01.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Diploma -
Malcolm X Shabazz High School
Newark, NJ06.2008
Skills
- Customer Engagement
- Data Entry
- Microsoft Excel
- Payment Processing
- Microsoft Office
- Scheduling
Timeline
Keyboarding Clerk
Division of Family Services
02.2022 - 07.2023
Phone Operator
Ez Pass
05.2020 - 02.2022
Team Leader
United States Postal Service, USPS
11.2015 - 05.2020
Sales Representative
Abica Coffee
11.2012 - 01.2015
Diploma -
Malcolm X Shabazz High School
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