KHADEIRDRE CUTTINO
Newark,NJ
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records.
Overview
11
11
years of professional experience
Work History
Keyboarding Clerk
Division of Family Services
Newark, NJ
02.2022 - 07.2023
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
- Filed 150+ cases per day
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Phone Operator
Ez Pass
Newark, NJ
05.2020 - 02.2022
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Resolved billing discrepancies for customers by carefully reviewing account details and applying necessary adjustments when needed.
Team Leader
United States Postal Service, USPS
Jersey City, NJ
11.2015 - 05.2020
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Sorted 1000+ pieces per day using handling machinery as well as manual techniques
- Accepted and verified the containers of mail coming in from large volume mailers and couriers
Sales Representative
Abica Coffee
Newark, NJ
11.2012 - 01.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Diploma -
Malcolm X Shabazz High School
Newark, NJ06.2008
Skills
- Customer Engagement
- Data Entry
- Microsoft Excel
- Payment Processing
- Microsoft Office
- Scheduling
Timeline
Keyboarding Clerk
Division of Family Services
02.2022 - 07.2023
Phone Operator
Ez Pass
05.2020 - 02.2022
Team Leader
United States Postal Service, USPS
11.2015 - 05.2020
Sales Representative
Abica Coffee
11.2012 - 01.2015
Diploma -
Malcolm X Shabazz High School