YOLANDA MOSES
Irvington,NJ
Summary
Dedicated keyboarding clerk with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
18
18
years of professional experience
Work History
Keyboarding Clerk I
Division Of Family Assistance And Benefits
04.2009 - Current
- Ensured confidentiality of sensitive documents through proper storage methods
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment
- Interacted with customers by phone or in-person to provide information and guidance
- Utilized office management software to record and track customer information (BullHost, WeCare, etc.)
- Supported administrative staff with timely completion of daily tasks, such as scheduling interviews and filing, ensuring smooth office operations
- Improved customer satisfaction by promptly answering inquiries and providing accurate information to 100+ customers daily
- Enhanced office organization with as needed maintenance of files and records.
Mail Clerk
Hall Of Records
05.2006 - 03.2009
- Improved mail processing efficiency by organizing and streamlining incoming and outgoing mail operations
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies
- Processed and organized incoming mail for distribution to appropriate departments
- Facilitated smooth interdepartmental communication by promptly distributing internal documents and parcels to appropriate recipients.
Education
High School Diploma -
Barringer High School
Newark, NJSkills
- File Maintenance
- Database Entry
- Administrative Support
- Mail Handling
- Customer Satisfaction
- Typing Speed
- Computer Proficiency
- Microsoft Office Suite
- Multitasking Abilities
- Customer Service
- Office Equipment Operation
Timeline
Keyboarding Clerk I
Division Of Family Assistance And Benefits
04.2009 - Current
Mail Clerk
Hall Of Records
05.2006 - 03.2009
High School Diploma -
Barringer High School