HEATHER SANFILLIPO-HOWARD
Glendive,MT
Summary
Customer service oriented professional with business management experience and strong leadership skills. Able to facilitate efficient workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician
Glendive Medical Center
08.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
Business Owner / Tattoo Artist
Nova Tattoo Studio
10.2023 - Current
- Lead team toward achievement of business goals
- Engage and assist customers to ensure the highest level of customer service resulting in high productivity and customer satisfaction
- Answer inquiries, provide quotes, process invoices, collect payments, and schedule appointments
- Set and confirm appointments and maintain money records
- Keep accurate and complete financial records
Marketing Specialist
Tractor Supply
10.2022 - 10.2023
- Ensured products were displayed in accordance with company guidelines
- Built effective working relationships and collaborated with others to develop sales strategies
- Promoted products, services, and ideas through engaging discussions and marketing tools
Stay-at-Home Parent – Homemaker
12.2016 - 10.2023
Education
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
01.2024
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
Academic Honors
- Recognition
- Dean's List
- Honor Roll
Communication Platforms
- Zoom
- Skype
- Google Meet
- MS Teams
Microsoft Office Applications
- Word
- Excel
- PowerPoint
Key Qualifications
- Human Resource Management
- Organizational Improvements
- Interpersonal Professional Communications
- Business Operations
- Practice Structure, Leadership & Management
- Medical Administrative Procedures
- Healthcare Ethics
- HIPAA Compliance
- Accounting
- Payroll
- Appointment Scheduling
- Medical Terminology
- Insurance Verification
- CMS1500
- Processing Co-Payments
- UB-04
- Medical Records Management
- Insurance Billing Procedures
- Insurance Claim Cycle
- Health Records Management
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
Timeline
Pharmacy Technician
Glendive Medical Center
08.2024 - Current
Business Owner / Tattoo Artist
Nova Tattoo Studio
10.2023 - Current
Marketing Specialist
Tractor Supply
10.2022 - 10.2023
Stay-at-Home Parent – Homemaker
12.2016 - 10.2023
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
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