Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Savage

Pittsford

Summary

Experienced Registered Nurse with 10+ years in healthcare assessments and team leadership. Specializes in HCBS/LOC evaluations, UAS assessments, telehealth, and care management. Committed to providing top-notch community support for members and consumers. Enthusiastic about implementing creative care solutions and improving service delivery through ongoing professional growth.

Overview

10
10
years of professional experience

Work History

Case Manager

United Healthcare
03.2025 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Lead Nurse Evaluator

Children Youth Evaluation Service-Maximus
06.2024 - 03.2025
  • Performs in person assessments on children ages 0-21 to assist them with enrolling in home and community based services (HCBS) and Medicaid.
  • Develops a plan of care to assist families with identifying the strengths and needs of their child and providing support to assist them to remain in the community.
  • Assists with training new staff while staying up-to-date with all program requirements through the Department of Health

UAS Assessment Nurse

Medscribe-Excellus
06.2023 - 06.2024
  • Performed 3-4 UAS assessments per day and shared relevant findings with the assessment/care management teams and stayed up to date on all training requirements per the Department of Health.

Regional Nurse Manager

Children Youth Evaluation Service-Maximus
08.2022 - 06.2023
  • Managed a team of 6-8 nurse evaluators to assure they had the support needed to be as successful as possible.
  • Provided feedback to the leadership team based on issues presented by the team.
  • Attended training as scheduled to remain up to date on all C-YES processes and protocols.
  • Interviewed and hired new nurse evaluators as needed.

Nurse Evaluator

Children Youth Evaluation Service
07.2019 - 08.2022
  • Performed telehealth and community based assessments for children ages 0 to 21 to assist them with enrolling in Home and Community Based Services through C-YES or through a Health Home.
  • Addressed questions and issues related to the enrollment process as they arose.
  • Attended training as needed to assure all information is kept up to date as the program continues to expand.

RN Care Manager

ICIRCLE Care
07.2018 - 07.2019
  • Managed a caseload of 60-70 members, both in the community and in skilled nursing facilities to assure the deliverance of person-centered care designed to assist members to remain as safe and independent as possible.
  • Facilitated communication between providers to assist members with becoming actively involved in their own care. Coordinated care to address members' questions in order to provide a positive, customer focused experience.

RN Intake Specialist

Fidelis Care
11.2017 - 07.2018
  • Performed UAS assessments per agency protocols.
  • Assisted with developing member specific care plans to assure safe, appropriate care to members in the community as well as in skilled nursing facilities.

OB/GYN Triage Nurse, OB/GYN and Pediatrics Practice Manager

Anthony Jordan Health Center
05.2015 - 11.2017
  • As a Triage Nurse- Provided both telephonic and in person support to patients in the OB/GYN practice. Participated in Centering Pregnancy groups as a co facilitator and coordinated data for review by management as needed.
  • As a Practice Manager- Provided assistance and oversight to staff in both the OB/GYN and Pediatric departments. Managed personnel and developed and implemented budgets for both departments. Provided daily support to staff as needed.

Education

Associate Degree - Nursing

Monroe Community College
Rochester, NY
06.2009

Bachelor's Degree - Communication/Journalism

St. John Fisher College
Rochester, NY
01.1997

Skills

  • Customer relationship management
  • OASIS
  • UAS
  • HCBS/LOC Assessments
  • CANS Assessment
  • Effective communication
  • Prioritization and scheduling
  • Effective task prioritization
  • Comprehensive care oversight
  • Virtual patient consultations
  • Team coordination
  • Employee training
  • Financial planning

Timeline

Case Manager

United Healthcare
03.2025 - Current

Lead Nurse Evaluator

Children Youth Evaluation Service-Maximus
06.2024 - 03.2025

UAS Assessment Nurse

Medscribe-Excellus
06.2023 - 06.2024

Regional Nurse Manager

Children Youth Evaluation Service-Maximus
08.2022 - 06.2023

Nurse Evaluator

Children Youth Evaluation Service
07.2019 - 08.2022

RN Care Manager

ICIRCLE Care
07.2018 - 07.2019

RN Intake Specialist

Fidelis Care
11.2017 - 07.2018

OB/GYN Triage Nurse, OB/GYN and Pediatrics Practice Manager

Anthony Jordan Health Center
05.2015 - 11.2017

Bachelor's Degree - Communication/Journalism

St. John Fisher College

Associate Degree - Nursing

Monroe Community College

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Heather Savage