Stephanie McDearmont
Round Rock
Summary
Dynamic case manager with proven expertise at FANS of Williamson County Animal Shelter, excelling in client advocacy and crisis intervention. Recognized for enhancing adoption processes and maintaining compliance, while leveraging strong problem-solving skills and emotional intelligence to foster relationships and drive successful outcomes. Committed to delivering exceptional service and support.
Overview
10
10
years of professional experience
Work History
Case Manager
FANS of Williamson County Animal Shelter
Georgetown
04.2025 - Current
- Coordinated animal care and welfare programs for shelter animals.
- Managed case files and documentation for adoption processes.
- Facilitated client support during adoption applications and provided necessary guidance.
- Collaborated with local veterinarians to ensure comprehensive health services for animals.
- Delivered case management services, including intake, assessment, and crisis intervention.
- Maintained accurate case records in compliance with agency guidelines.
- Assessed client needs, developed service plans, and monitored progress toward goals.
- Compiled and submitted reports on cases to supervisors as required.
Dispatcher
Austin Parking Company
Round Rock
05.2022 - 01.2025
- Proficient in using dispatch software and maintaining clear communication with field personnel.
- Strong problem-solving skills and ability to stay calm under pressure in high stress situations.
- Demonstrated ability to prioritize tasks and multitask effectively to ensure client operations.
- Demonstrated ability to handle high call volumes and meet monthly sales targets.
- Salary: $100.00 USD Per Day
- Hours per week: 40
Assistant Manager
Nature's Unique Gifts
Round Rock
06.2016 - 12.2022
- Implemented strategies to increase sales and drive customer satisfaction, resulting in a 15% revenue growth.
- Trained and coached staff, improving productivity and maintaining high standards of customer service.
- Assisted Manager in strategic planning, budgeting, and inventory management, optimizing operational efficiency.
- Handled and resolved an average of 50 customer inquiries per day, maintaining a 95% customer satisfaction rate.
- Led a team of customer support representatives and improved customer satisfaction ratings by 15%.
- Increased customer traction by 15%
- Monitored daily cash discrepancies and inventory shrinkage.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Hours per week: 40
Volunteer
Tau Upsilon Alpha
Round Rock
01.2019 - 01.2020
- Volunteer Event Coordinator for Nonprofit Organization: Helped plan and execute fundraising events to support community-based initiatives.
- Assisted with special events and programs.
- Cleaned tombstones at five Texas Veteran cemeteries.
- Replaced damaged or missing flowers and flags.
- Performed weeding by hand or with garden hoe.
- Removed debris and waste from outdoor areas
- Hours per week: 10
Education
Master's degree - Criminal Justice
University Arizona
Chandler, AZ, United States07.2024
Bachelor's degree - Psychology
Ashford University
Chandler, AZ, United States10.2022
Skills
- Case management and client advocacy
- Crisis intervention and conflict resolution
- Needs assessment and documentation
- Customer relationship management
- Problem solving and critical thinking
- Time management and organization
- Communication skills and active listening
- Emotional intelligence and positivity
- Microsoft Office proficiency
- Relationship building and client engagement
- Customer service excellence
- Software proficiency
References
- Christopher Longoria, Austin Parking Company, 5125799034, professional
- Julia Chambers, 5127795978, personal
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Case Manager
FANS of Williamson County Animal Shelter
04.2025 - Current
Dispatcher
Austin Parking Company
05.2022 - 01.2025
Volunteer
Tau Upsilon Alpha
01.2019 - 01.2020
Assistant Manager
Nature's Unique Gifts
06.2016 - 12.2022
Master's degree - Criminal Justice
University Arizona
Bachelor's degree - Psychology
Ashford University