Misty Alger
Seniors First
Rileyville,VA
19
years of professional experience
Senior Center Manager with a proven track record at Seniors First, enhancing service quality and customer satisfaction through effective problem-solving and relationship building. Skilled in operations management and team leadership, I successfully implemented outreach programs, optimizing resource engagement and maintaining a safe, organized environment for both staff and seniors.
Work History
Case Manager
4 Years 8 Months- Implemented strategies to enhance service quality, focusing on seniors' well-being and satisfaction within their homes.
- Collaborated with community partners to create schedules and establish timeframes to include assessments of the seniors in their homes to provide in home services.
- Maintained professional and organized records of the clients to ensure guidelines were being met.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Assess client for safety, security and general well being within their home to include the appropriate measures to assist in their needs.
Manager
11 Years 2 Months- Implemented strategies to enhance service quality, focusing on seniors' well-being and satisfaction of the activities and services that are provided within the center.
- Collaborated with community partners to expand outreach programs, increasing engagement with local resources.
- Accomplished multiple tasks within established timeframes to include assessments of the seniors within the center to provide support to them and their families.
- Maintained professional, organized, and safe environment for employees and patrons. As well as client and staff record keeping.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Supervised inventory operations, focusing on maintaining optimal stock levels while decreasing waste.
Sales Associate
3 Years 10 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed cash register operations, ensuring accurate processing of sales transactions.
- Organized and displayed merchandise to optimize store layout and attract customers.
- Collaborated with team members to maintain store cleanliness and visual appeal.
Administrative Assistant
5 Years 3 Months- Coordinated schedules and appointments for funeral services, ensuring seamless operations.
- Managed correspondence, including phone calls and emails, with compassion and professionalism.
- Maintained accurate records of services rendered and financial transactions to ensure compliance.
- Provided detail deposit logs, including bank and credit card transactions.
Education
High School Diploma
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Staff management
Documentation and reporting
Relationship building
Operations management
Shift scheduling
Schedule preparation
Business administration
Inventory management
Computer skills
Effective communication
Positive attitude
Attention to detail
Multitasking
Multitasking Abilities
Excellent communication
Managing operations and efficiency
Customer relationship management
Scheduling and coordinating
Active listening
Schedule management
Timeline
Case Manager
Seniors First
10.2021 - CurrentRead More
Manager
Seniors First
04.2015 - CurrentRead More
Sales Associate
Blue Ridge Hospice Thrift Shop
08.2012 - 06.2016Read More
Administrative Assistant
National Funeral Home & Cemetery
05.2007 - 08.2012Read More
Luray High School
High School Diploma
Read More