Heather Saviano

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
• Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
• Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
• Recruited, hired and developed office teams to offer best-in-class patient care.
• Developed and enforced office policies to maintain high standards of patient care and confidentiality.

• Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
• Ensured timely payments from clients through effective communication and proactive followups.
• Posted customer payments by recording cash, checks, and credit card transactions.
• Verified discrepancies and resolved clients' billing issues
• Processed Payroll

Performed nasal and saliva testing for drive up clinic

• Instructed patients on proper procedures to collect samples for COVID-19 testing.
• Labeled COVID-19 samples with patient information.
• Stored and disposed of various samples and hazardous materials using prescribed methods.

• Enhanced customer satisfaction by creating visually appealing floral arrangements tailored to individual preferences.
• Provided exceptional customer service by promptly addressing inquiries, concerns, and requests from clients.
• Coordinated delivery schedules with drivers to ensure timely deliveries for special occasions such as weddings or funerals.