Heather Schaub
Dickinson
Summary
Offering strong organizational skills and ability to maintain well-functioning office environment, eager to learn and grow in this role. Proficiency in utilizing office software and handling clerical tasks. Ready to use and develop time management and communication skills in this role.
Overview
7
7
years of professional experience
Work History
Office Manager
Dream Teams
03.2020 - Current
- Provide personalized customer service to assist clients in selecting and designing custom apparel, ensuring satisfaction with product quality and style.
- Operate and maintain specialized equipment such as heat presses and sublimation/screen-printing tools to create high-quality custom garments.
- Manage retail transactions, processed payments, and maintained accurate cash register records.
- Collaborate with customers to understand their specific needs and offer creative solutions for custom designs, including logos, monograms, and event branding.
- Ensure store displays are visually appealing and updated regularly to highlight seasonal and promotional offerings.
- Monitor inventory levels, place supply orders, and maintain organized inventory to support efficient operations.
- Manage wholesale and retail shipping orders, ensuring timely and accurate fulfillment for local and national clients.
- Assist in marketing efforts by promoting custom apparel services on social media platforms and in-store.
- Deliver timely and professional communication with customers regarding orders, design approvals, and pickups.
- Resolve customer complaints effectively, ensuring a positive shopping experience and fostering repeat business.
- Supervise and train employees, delegate tasks effectively, and ensure team productivity and morale.
Human Resource Officer
NASA Community College Aerospace Scholars (NCAS)
03.2022 - 08.2022
- Demonstrated the ability to divide complex tasks into actionable work breakdown structures, contributing to successful team goal achievement.
- Engaged in STEM-focused educational simulations, including mission design and career-based scenarios, to develop technical and professional skills.
- Collaborated with diverse teams to design and justify mission solutions for lunar and Martian surface exploration.
- Gained exposure to workplace structures and NASA's organizational culture
Party Hostess
Main Event
06.2018 - 10.2020
- Coordinated and hosted private parties, birthdays, and special events, ensuring an engaging and enjoyable experience for all guests.
- Managed event timelines, overseeing setup, activities, and cleanup to ensure smooth operations and high-quality service.
- Welcomed guests with a warm and professional demeanor, providing personalized attention to address their needs and requests.
- Facilitated entertainment activities, games, and interactive elements tailored to the theme and age group of the event.
- Communicated with clients to understand their preferences, ensuring event details aligned with their vision.
- Maintained safety protocols, ensuring a secure environment for all guests, particularly children.
- Assisted with marketing efforts by promoting party packages and upselling additional services to increase revenue.
- Resolved guest concerns promptly and professionally, fostering repeat business and positive reviews.
- Monitored inventory of party supplies and equipment, ensuring readiness for upcoming events.
Education
Associate of Science - Mathematics
San Jacinto College
Pasadena, TX12.2022
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Timeline
Human Resource Officer
NASA Community College Aerospace Scholars (NCAS)
03.2022 - 08.2022
Office Manager
Dream Teams
03.2020 - Current
Party Hostess
Main Event
06.2018 - 10.2020
Associate of Science - Mathematics
San Jacinto College
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