Open To Work
Heather Scherrer
Denny's
Lakeland,FL
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Senior Manager Of OperationsSales Specialist And Warehouse MangerRace And Sports Book Writer
Work Type
Full Time
21
years of professional experience
Skilled restaurant professional with expertise in leadership, inventory management, and team building. Delivers a positive work environment through effective collaboration and clear communication. Maintains high standards of accuracy while supporting team flexibility in dynamic settings.
Work History
General Manager
2 Years 1 Month- Assisted in developing operational strategies to enhance team productivity and efficiency.
- Supported budget management processes to align resources with business objectives.
- Engaged in performance monitoring, providing feedback for continuous improvement initiatives.
- Coordinated daily operations, ensuring adherence to company policies and procedures.
- Facilitated communication across departments to streamline project execution and problem-solving.
- Participated in staff training sessions to improve employee skills and knowledge retention.
- Analyzed customer feedback to refine service delivery and enhance client satisfaction.
- Collaborated with leadership on strategic planning efforts aimed at achieving long-term goals.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Senior Manager Of Operations
6 Years 5 Months- Led cross-functional teams to streamline operations and enhance productivity across multiple departments.
- Developed and implemented strategic initiatives that improved process efficiency and reduced operational costs.
- Oversaw daily operations, ensuring adherence to quality standards and compliance with regulatory requirements.
- Mentored junior staff, fostering a collaborative environment focused on continuous improvement and knowledge sharing.
- Analyzed operational performance metrics to identify trends and drive data-informed decision-making processes.
- Coordinated resource allocation to optimize workflow and meet organizational goals effectively.
- Established key performance indicators to measure success and align team objectives with company vision.
- Facilitated change management initiatives, promoting adaptability and resilience within the organization during transitions.
- Led change management efforts to successfully implement new technologies and systems across the organization.
- Reduced costs while maintaining quality through effective resource allocation and budget management.
- Delivered successful projects on time and within budget, utilizing strong project management skills.
- Enhanced customer satisfaction by focusing on continuous improvement of products and services.
- Improved overall productivity by identifying areas for improvement and implementing necessary changes.
- Streamlined operations by implementing efficient processes and workflow strategies.
- Optimized supply chain performance by establishing strong vendor relationships and improving inventory management systems.
- Developed and executed operational plans to achieve organizational goals.
- Facilitated staff training programs to ensure employees were knowledgeable about the latest industry trends, best practices, and tools required for their roles.
- Created an environment of continuous learning by encouraging team members to pursue professional development opportunities.
- Managed cross-functional teams for maximum efficiency and collaboration.
- Mentored team members, fostering a culture of professional growth and development.
- Collaborated with senior leaders to develop long-term strategic plans for the organization''s success.
- Ensured compliance with industry regulations and company policies through rigorous audits and evaluations.
Sales Specialist And Warehouse Manger
2 Years 8 Months- Developed and maintained strong client relationships to drive repeat business.
- Analyzed market trends to identify new sales opportunities and adjust strategies accordingly.
- Collaborated with marketing teams to design effective promotional campaigns that increased product visibility.
- Import and export materials overseas
- Shipping mattresses over the world through different vendors
- Inventory of warehouse
Front Desk and VIP Services
6 Years 5 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Player Development
- Night Audit
- Win and loss statements for casino players
- Validating casino players compensation points
Race And Sports Book Writer
4 Years 6 Months- Monitored and recorded player development progress to enhance performance and engagement.
- Analyzed player metrics to identify areas for improvement and tailored development plans accordingly.
- Take in cash for players betting on sporting events and horse races
- Made sports wagering lines for each sporting event
- Moved sport wagering lines as players bet on games
- Dealt with large amounts of cash
- Balance cash drawers of ticket writters
Education
High School or GED
Skills
Inventory
Timeline
General Manager
Denny's
09.2022 - 10.2024Read More
Senior Manager Of Operations
Kekes Breakfast Cafe
07.2017 - 12.2023Read More
Sales Specialist And Warehouse Manger
Mighty Mattress
01.2011 - 09.2013Read More
Race And Sports Book Writer
Wynn Resort
02.2005 - 08.2009Read More
Front Desk and VIP Services
Hard Rock Hotel and Casino
06.2003 - 11.2009Read More
East Lincoln High School
High School or GED
Read More