Heather Schmitt
Lindenhurst,NY
Summary
Experienced Automotive Service Advisor with 19+ years in the industry . I started out working as a sales receptionist and worked my way into the position of service advisor. I held both internal advisor and service advisor positions, and at times performed both positions simultaneously. I excel in meeting any goals set me for me while maintaining high standards of customer service. I am friendly, resourceful with strong listening skills, and able to multi task. I'm considered a valuable member of any team and driven to work hard.
Overview
21
21
years of professional experience
Work History
Service Advisor
Legend Auto Group
Amityville, NY
02.2021 - Current
- Dual Certified Porsche Brand Ambassador and Volkswagen Master Service Advisor
- Consistently achieved top sales performance for two consecutive years while maintaining above average CSI standing
- Preparing daily work orders for the day for customers for daily service appointments.
- Built trust with customers by providing descriptive, honest recommendations
Service Advisor
Jaguar Land Rover Huntington
Huntington, NY
06.2014 - 02.2021
- Worked as both Internal service advisor for 2 plus years at the same time as customer facing advisor, ensuring both the needs of the sales department and customers needs were met in a timely and satisfied manner.
- Implemented a system to streamline the internal write up procedure that increases communication between departments and guaranteed the vehicles were completed in a shorter timeframe.
- Achieved highest customer service index possible on a continuous basis
- Developed loyal customer base by accurately documenting concerns and requests,provided exceptional follow up while ensuring customers need's are met in a manner that benefited the customer and service department.
- Proven success in solving customer service issues
- Provided accurate estimates to customers on pricing and time needed on additional repairs
- Provided accurate repair orders and able to upsell by listening to customers description of symptoms, clarifying description of problems, checking vehicle maintenance records, exam service schedules
- Managed loaner fleet of 80+ vehicles, prepping them so they could be entered into fleet, adding them into loaner management software, coordinated when vehicles needed service and when they were to be removed from fleet
- Filled in as dispatcher as needed: working with shop foreman to ensure proper jobs given to technicians
Service Coordinator
LIAG/JLR Huntington
Huntington, NY
02.2004 - 06.2014
- Scheduled appointments taking into account customer's transportation needs
- Managed loaner fleet of 50+ vehicles, ensuring vehicles were plated and tracked which customers were in cars manually
- Completed technician payroll
- Completed reports on technician's monthly efficiency
- Utilized customer contact management to advise customers service were due, as well as SOP parts were in
- Coordinated all pick and deliveries for department
- Created monthly work schedules for advisors and valets
Education
Bachelor of Arts - Elementary Education
SUNY Old Westbury
Old Westbury, NY05.2004
Skills
- Excellent customer service skills
- Proficient in Reynolds and Reynolds
- Proficient in TSD
- Service estimates
- Records management
Timeline
Service Advisor
Legend Auto Group
02.2021 - Current
Service Advisor
Jaguar Land Rover Huntington
06.2014 - 02.2021
Service Coordinator
LIAG/JLR Huntington
02.2004 - 06.2014
Bachelor of Arts - Elementary Education
SUNY Old Westbury