Heather Schumacher
Blanchester,OH
Summary
Results-driven Accounting and Finance Manager with a focus on insurance processes and customer service excellence. Successfully minimized claim denials, leading to substantial revenue growth. Expertise in dental software, billing, and compliance within high-volume environments. Demonstrated ability to communicate effectively and solve problems under pressure.
Overview
11
11
years of professional experience
Work History
Accounting and Finance Manager
Dr. Devin Bateman DDD
Milford, OH
02.2025 - Current
- Streamlined front desk operations by managing phone inquiries and appointment scheduling.
- Verified patient insurance coverage and benefits efficiently for dental services.
- Accurately submitted insurance claims and pre-authorizations for timely reimbursement.
- Pursued unpaid claims, resolving issues through appeals when necessary.
- Kept abreast of dental coding (CDT), policies, and compliance regulations.
- Clarified insurance benefits and co-pays to patients in a professional manner.
- Partnered with billing team to ensure patient account accuracy and seamless service delivery.
- Enhanced revenue goals by minimizing claim denials and accelerating collections turnaround.
Treatment Coordinator
Clark Family Dentistry
Hillsboro, OH
08.2024 - 02.2025
- Detailed treatment plans for patients, explaining procedures, financial responsibilities, and insurance coverage.
- Streamlined coordination of care with clinical staff for efficient dental service delivery.
- Calculated out-of-pocket costs by verifying insurance benefits, aiding patient understanding of payment options.
- Enhanced case acceptance by proactively following up with patients regarding pending treatments.
- Upheld confidentiality standards while delivering exemplary customer service in compliance with HIPAA regulations.
Insurance Coordinator
Kim Dental Care
Morrow, OH
02.2023 - 06.2024
- Coordinated insurance claims processing, ensuring timely submission and follow-up with providers.
- Analyzed patient data to verify coverage eligibility and benefits for optimal service delivery.
- Collaborated with healthcare providers to resolve discrepancies in billing and insurance information.
- Managed communication between patients and insurance companies to clarify policy details and coverage options.
- Contributed to faster, reimbursement, turnaround and reduction, and claim denial through accuracy and persistence.
Insurance Specialist
Mercy Health
Cincinnati, OH
03.2017 - 03.2018
- Verified insurance coverage, eligibility and benefits for outpatient surgical procedures across multiple payors, including Medicare, Medicaid, PPO and HMO.
- Obtain prior authorizations and pre-certifications for surgeries and anesthesia services, ensuring compliance with insurance requirements.
- Accurately entered an updated patient insurance information in hospital billing systems.
- Communicated with patients regarding insurance coverage, deductibles coinsurance, and estimated out-of-pocket cost.
Financial Coordinator
Health Quest
Blanchester, OH
09.2015 - 01.2017
- Manage patient financial accounts include insurance verification, billing, and collections for routine, chiropractic care and personal injury cases.
- Verified personal injury, protection, auto insurance, and Worker’s Compensation coverage, obtaining necessary, authorizations, and documentation.
- Collaborated with attorneys insurance, adjusters and billing departments to resolve complex, personal personal injury, cases, billing, and payment issues.
- Set up payment plans and coordinated patient financing to facilitate treatment, adherence, and office revenue goals.
- Explain treatment cause insurance benefits, and payment options to patients ensuring clear understanding of financial responsibilities.
Education
High School Diploma -
Blanchester High School
BlanchesterNo Degree -
Eastern Kentucky University
Richmond, KYSkills
- Front Office Management
- Schedule and Account Management
- Customer Service Excellence
- Training and Mentoring
- Insurance Compliance
Timeline
Accounting and Finance Manager
Dr. Devin Bateman DDD
02.2025 - Current
Treatment Coordinator
Clark Family Dentistry
08.2024 - 02.2025
Insurance Coordinator
Kim Dental Care
02.2023 - 06.2024
Insurance Specialist
Mercy Health
03.2017 - 03.2018
Financial Coordinator
Health Quest
09.2015 - 01.2017
High School Diploma -
Blanchester High School
No Degree -
Eastern Kentucky University