Heather Scott
Edmond,OK
Summary
Enthusiastic Healthcare Administrator eager to contribute to team success through proven problem solving skills, excellent communication, and superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to leverage training and experience to take on new professional challenges.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Edmond Medical Practice Site Manager
Oklahoma Arthritis Center
Edmond, OK
10.2022 - Current
- Communicated effectively with employees, physicians, and patients employing active listening and interpersonal skills to identify and resolve healthcare needs.
- Kept records of expenses and monitored budget while recommending opportunities for cost savings.
- Initiated opening positions to start recruitment process, conducted interviews, and made hiring decisions.
- Developed and updated policies and procedures, maintaining compliance with OSHA and HIPAA.
- Provided support to 160 staff members and providers, educated staff on policies and procedures, evaluated work performance and handled corrective action if needed.
- Developed and implemented organizational policies and procedures which helped improve process flow, boost efficiency, and reduce waste.
- Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
Environment of Care Compliance Analyst
OU Health Science Center
Oklahoma City, OK
05.2022 - 10.2022
- Assisted with development of training programs and provided management with strategic and tactical tools and resources to resolve organizational risk.
- Audited, monitored, and tracked over 200 Dashboards monthly for compliance accuracy.
- Reviewed company policies and remained current with latest changes to regulatory standards and created plans to improve and correct operations in order to stay compliant.
- Provided detailed, understandable risk and compliance concepts to executives.
- Traveled to various establishments to verify compliance with applicable licensing standards helping to mitigate risk of the organization.
Barista
Starbucks
Nichols Hills, OK
09.2019 - 12.2021
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Healthcare Administration Intern
Blackly Partners,LLC/Sprouts Childhood Development
Tulsa, OK
08.2021 - 10.2021
- Devised and implemented initiatives and projects to maintain and improve existing facilities billing process resulting in a significant reduction in accounts receivable delays.
- Planned and facilitated weekly department head meetings to discuss current census, admissions, discharges, and financial reports for the board of directors, including income statements, balance sheets, and cash flow statements.
- Monitored and inspected staff processes, identifying areas that needed improvement and eliminating hazards posed to staff, and physicians for continued compliance with associated regulations.
- Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 40%.
Healthcare Administration Intern
OU Health – University of Oklahoma Medical Center
Oklahoma City, OK
07.2021 - 09.2021
- Gathered, organized, and tracked data for Oklahoma City Health Needs Assessment 2021
- Aided in data entry and data tracking and analysis to identify trends and create reports and presentations for healthcare executives to better understand current healthcare needs for Oklahoma City
- Worked cross-functionally with business analysts, developers, and executives to create new strategies in the community for better access to healthcare
- Resolved disagreements and negotiated mutually beneficial agreements between the data analysis team
- Advised Healthcare Executives on performance data and developments.
Healthcare Administration Intern
Oklahoma Public Health Associates
Oklahoma City, OK
04.2021 - 07.2021
- Proposed and created marketing ads to introduce policy agenda and align with target demographics that help expand marketing channels
- Organized logistics and materials, scheduled and coordinated meetings, and implemented strategies to meet goals and increase long-term profitability
- Collaborated with Healthcare Executives on the OPHA annual conference campaign design, which resulted in a 10% increase in sales.
Leading Petty Officer
United States Navy
12.2011 - 08.2020
- Mentored, supervised, and trained 50 Sailors and Officers within unit in job duties and Naval policies and procedures for professional and personal development.
- Managed administrative requirements, maintained records, and submitted and presented operational reports to Commanding Officer and Board.
- Supervised 30 Sailors adherence to quality standards, deadlines, and streamlined processes to carry out day-to-day operations accurately and efficiently.
- Evaluated 30 Sailors' job performance, conformance to regulations, and identified achievements, areas of improvement, and goals to create a plan for continual development.
Command Career Counselor
United States Navy
01.2012 - 09.2020
- Counseled sailors one-on-one regarding current situation, desires, aptitudes, education and career possibilities.
- Developed career and education plans based on individual needs and kept detailed records of individual histories, scores and documents.
- Assisted commands on developing, organizing, and implementing aggressive enlisted retention and career information programs.
- Implemented, monitored and assessed new sailor on-boarding process. Giving sailors the needed tools and resources to increase productivity at a faster rate.
Medical Department Leading Petty Officer
United States Navy
Oklahoma City, OK
04.2020 - 08.2020
- Work Center Supervisor responsible for the dental/medical readiness of over 300 sailors proving successful working within tight deadlines and a fast-paced atmosphere
- Planned and facilitated weekly department head meetings, prepared presentations, and coordinated with direct leadership for taskings and managed subordinates to execute
- Kept track of expenses and budget, ordering additional supplies as needed and recommending cost-cutting opportunities
- Devised and implemented initiatives and projects to maintain or improve existing facilities, and wrote proposals for possible purchases of new equipment to stay on the cutting edge of innovation
- Created and distributed employee work schedules based on operational needs and employee requests.
Receptionist
Farrow & Dewbre Orthodontics - OKC
Multiple Locations
02.2019 - 09.2019
- Managed staff's office space, weekly schedules, travel reports, phones, credit cards, and keys to the office
- Improved file and record organization by implementing a new system that saved time, reduced errors
- Responded to inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
Leading Surgical Technologist
United States Navy
Djibouti Africa
03.2018 - 10.2018
- Managed the daily operations of the Surgical Department, contributing to the proper management of $2.8 million in equipment and 130 supply line items
- Delivered exemplary assistance and support to surgeons and nurses during 27 surgical procedures
- Worked with Communications Department and Information Technology Department to grant an individual access to computer systems and maintain continued critical ability to annotate patient medical records and encounters.
Barista
Deb's Coffee Drive-Thru
Navarre, FL
03.2014 - 11.2017
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Trained new employees in groups and in one-on-one scenarios
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Certified Surgical Technologist
DYNAMIC Pain & Wellness
Fort Walton Beach, FL
03.2016 - 11.2016
- Gathered and set up equipment, tools, and supplies needed for procedures and organized instruments as directed in surgeons' preference cards
- Recorded patients' medical history, vital statistics, and test results in medical records
- Managed inventory, updated records, filled orders, stored items, and tracked receipts.
Cashier/Team Member
Trader Joe's
Spokane, WA
10.2011 - 01.2014
- Contributed to team success by completing jobs quickly and accurately
- Pursued learning opportunities to advance knowledge and take on leadership positions
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
Receptionist/Medical Assistant
Ambucare Clinic
Terre Haute, IN
03.2008 - 04.2011
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Checked patient insurance, demographic and health history
- Performed clerical duties, such as word processing, data entry, answering phones, and filing
- Obtained client medical history, medication information, symptoms, and allergies.
Education
Master of Healthcare Administration - Health Administration
The University of Oklahoma Health Sciences Center
Oklahoma City, OK05.2022
Bachelor of Arts - Healthcare Administration
Ashford University
San Diego, CA06.2018
Surgical Technology - Certificate - Surgical Technology
United States Navy
San Antonio, TX12.2015
Corpsman - Certificate -
United States Navy
Chicago, IL10.2007
Skills
- 10 years Management Experience
- Process Improvement and Implementation
- Strategic Business Planning
- Scheduling, Billing and Collection
- Performance Evaluation
- Budgeting, Cost Analysis, and ROI
- Key Performance Indicators
- Data Collection, Analysis, and Reporting
- Compliance OSHA, HIPAA, TJC, and CMS
- Patient Satisfaction
Certification
- Lean Six Sigma Green Belt Certified
- Military Leadership Course Certified
Timeline
Edmond Medical Practice Site Manager
Oklahoma Arthritis Center
10.2022 - Current
Environment of Care Compliance Analyst
OU Health Science Center
05.2022 - 10.2022
Healthcare Administration Intern
Blackly Partners,LLC/Sprouts Childhood Development
08.2021 - 10.2021
Healthcare Administration Intern
OU Health – University of Oklahoma Medical Center
07.2021 - 09.2021
Healthcare Administration Intern
Oklahoma Public Health Associates
04.2021 - 07.2021
Medical Department Leading Petty Officer
United States Navy
04.2020 - 08.2020
Barista
Starbucks
09.2019 - 12.2021
Receptionist
Farrow & Dewbre Orthodontics - OKC
02.2019 - 09.2019
Leading Surgical Technologist
United States Navy
03.2018 - 10.2018
Certified Surgical Technologist
DYNAMIC Pain & Wellness
03.2016 - 11.2016
Barista
Deb's Coffee Drive-Thru
03.2014 - 11.2017
Command Career Counselor
United States Navy
01.2012 - 09.2020
Leading Petty Officer
United States Navy
12.2011 - 08.2020
Cashier/Team Member
Trader Joe's
10.2011 - 01.2014
Receptionist/Medical Assistant
Ambucare Clinic
03.2008 - 04.2011
Master of Healthcare Administration - Health Administration
The University of Oklahoma Health Sciences Center
Bachelor of Arts - Healthcare Administration
Ashford University
Surgical Technology - Certificate - Surgical Technology
United States Navy
Corpsman - Certificate -
United States Navy