Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Shelby

Romulus,MI

Summary

Looking to be accepted into reputable MBA program with a Health Care Concentration so I can further my career and level of expertise necessary to advance in my field. Currently, proactive Manager of Operations in Cardiology with extensive experience in clinical and administrative roles, enhancing communication and workflow efficiency. Proven expertise in budget management, logistics, and patient care. Skilled in staff management, policy enforcement, and maintaining HIPAA compliance, bringing a comprehensive approach to improving operational performance and patient satisfaction. Proficient in both clerical and clinical operations

Overview

9
9
years of professional experience
1
1
year of post-secondary education

Work History

Manager of Operations

Dearborn Cardiology
02.2023 - Current
  • Established positive and effective communication among clinical/clerical staff, providers and organization leadership, reducing miscommunications, and lapses in patient care.
  • Oversees clinic maintenance activities to ensure optimal performance of equipment
  • Identified and resolved unauthorized, unsafe, or ineffective practices and policies.
  • Successfully manages budgets, consistently meeting financial targets while maintaining high-quality standards.

Administrator

Dearborn Cardiology
01.2020 - 02.2023
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required to be HIPAA compliant
  • Maintained personnel records and updated internal databases to support document management while remaining HIPAA compliant
  • Organized workflow and delegated tasks effectively to decrease patient wait times while increasing patient volume
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

Peripheral Clinical Assistant

Cardiovascular Systems Inc
03.2020 - 01.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
  • Assisted with the use and hook up of atherectomy device when medically justified
  • Elaborating on the logistics of device with providers and staff

Patient Care Technician

Dearborn Cardiology
07.2015 - 01.2020
  • Triaged and Documented vital signs prior to rooming patients to seeing the provider
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Scribed alongside the physician assuring all pertinent information and results were documented.

Education

High School Diploma -

Noah Webster Academy
Lansing, MI
05.2004

Dorsey Business School
Southgate, MI
03.2012 - 05.2013

Bachelor of Arts - Health Care Management

Concordia University
Mequon, WI
05.2025

Skills

  • Logistics Management
  • Decision-Making
  • Customer Service
  • Staff Management
  • Operations Oversight
  • Schedule Management
  • Delegation
  • Employee Motivation
  • Performance Evaluations
  • Payroll Specialist
  • 401K Management and Integration
  • Revenue Generation

Timeline

Manager of Operations

Dearborn Cardiology
02.2023 - Current

Peripheral Clinical Assistant

Cardiovascular Systems Inc
03.2020 - 01.2023

Administrator

Dearborn Cardiology
01.2020 - 02.2023

Patient Care Technician

Dearborn Cardiology
07.2015 - 01.2020

Dorsey Business School
03.2012 - 05.2013

High School Diploma -

Noah Webster Academy

Bachelor of Arts - Health Care Management

Concordia University

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Heather Shelby