Heather Sisco

-Experienced in a variety of health care software including EPIC

- Experienced in filling out reports , deposits and using Microsoft Word and Excel to format and create documents for department training and distribution

-In-depth knowledge of patient registration process and insurance verification of benefits

-Provides excellent customer service in minor billing issues and financial assistance, earning 10+ awards in recognition from patients and coworkers, Including Sunflower Award

-Developed Inventory tracking system for department using Microsoft Excel and reorganized supply storage. Orders all supplies for department using McKesson Inventory System and others

-Trained Outpatient and Emergency Room department coworkers, including training in new procedures and financial assistance

-Knowledge of HIPAA and EMTALA

-Completed Daily Deposits and makes change for department

-Experienced in a variety of health care software, including EPIC

-Used Carepricer and passport to build financial estimates for patients

-Distributed billing code resources to department

-Trained and assisted coworkers and management in Financial Assistance, ClearBalance, Estimates and registration questions

-Set up payment plans for patients with a need for assistance using EPIC and ClearBalance

-Collected patient’s payments while pre-registering for upcoming procedures

-Provided excellent customer service and problem-solving skills to help resolve patients issues or questions