Jessica Stowell

• Registered and admitted patients in high-volume emergency department, ensuring accuracy of demographic, insurance, and clinical data while maintaining HIPAA compliance.
• Verified insurance eligibility and resolved registration discrepancies, preventing billing delays and facilitating timely patient care.
• Delivered compassionate, patient-centered service in high-stress situations, directly influencing Press Ganey and HCAHPS patient satisfaction scores.
• Trained and mentored new registrars, reinforcing compliance standards, customer service excellence, and efficient ED workflows.

Project Improvement Intern (Practicum)
Clinically Integrated Network (CIN)

• Led a project improvement initiative aimed at reducing nonessential Emergency Department (ED) utilization across a Clinically Integrated Network.
• Applied change management strategies to enhance patient access to primary care and same-day appointments.
• Analyzed utilization data to identify trends and target high-frequency nonemergent ED use.
• Collaborated with practice managers and providers to enhance scheduling workflows and expand access points.
• Created and delivered patient education materials to guide appropriate care settings (Primary Care vs. Urgent Care vs. ED).
• Facilitated referral pathways to Urgent Care centers to redirect low-acuity cases.
• Monitored performance metrics and evaluated intervention outcomes to advance value-based care goals.

• Registered and admitted patients in high-volume emergency department, ensuring accurate demographic, insurance, and clinical data while maintaining HIPAA compliance to enhance patient flow.
• Verified insurance eligibility and resolved registration discrepancies, preventing billing delays and facilitating timely patient care.
• Delivered compassionate, patient-centered service in high-stress situations, directly influencing Press Ganey and HCAHPS patient satisfaction scores.
• Trained and mentored new registrars, reinforcing compliance standards, customer service excellence, and efficient ED workflows.