Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Heather Smith

Swainsboro,GA

Summary

Trustworthy and dedicated Customer Service with 10 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Cashier/Customer Service

Walmart
Swainsboro, GA
07.2023 - Current
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Greeted customers entering store and responded promptly to customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.

Intercept Operator

Wincore Windows & Doors
Swainsboro, GA
11.2021 - Current
  • Performed quality checks to identify finish discrepancies.
  • Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
  • Recognized upset conditions, determining cause, and took appropriate corrective action.
  • Maintained organized work area by cleaning and removing hazards.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.

Patient Representative

East Georgia Healthcare Center
Swainsboro, GA
01.2020 - 11.2021
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Managed patient intake process, ensuring accurate documentation and efficient service delivery.
  • Increased accessibility to healthcare services by assisting patients in navigating complex systems.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Organized patient records and database to facilitate information storage and retrieval.

Window Processor

Wincore Windows & Doors
Swainsboro, GA
05.2019 - 01.2020
  • Supported team members in their tasks, contributing to overall team success.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Maintained organized work area by cleaning and removing hazards.

Clerk/Group Leader/Paraprofessional

Ogeechee Behavioral Health Services/CSB Middle Georgia
Swainsboro, GA
01.2017 - 04.2019
  • Greeted visitors, assisted individuals, led group in the day services program
  • Assisted individuals on the cleaning team with cleaning various offices in town
  • Drove 15 passenger van transporting individuals
  • Office responsibilities included answering phones and doors, filing, emailing, scanning, typing, excel spreadsheet, invoices
  • Entered billing time into the electronic health record.

Window Processor

Vista Window Company
Swainsboro, GA
05.2016 - 12.2016
  • Worked on assembly line making windows.

Cashier/Assistant Manager

Dollar Tree
Swainsboro, GA
09.2014 - 05.2016
  • Greeted, assisted and waited on customers with purchases.Stocked area and kept it clean.Maintained balanced cash drawer and balanced safe, made deposits.Responsible for other cashiers on shift.

Food Service Worker

East Georgia College
Swainsboro, GA
01.2014 - 06.2014
  • Opened up college cafe and waited on students and filled their orders. Cleaned area and closed cafe at end of the day. Assisted with student food purchases and balanced cash drawer. Was a temporary position that ended at summer semester.

Dollar Tree Cashier

Dollar Tree
Swainsboro, GA
08.2013 - 01.2014
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Diploma - undefined

Swainsboro High School
May 2013

Skills

  • Customer Service (8 years)
  • Invoice (2 years)
  • Data Entry (3 years)
  • Email, Microsoft Word, Microsoft Excel (6 years)
  • Electronic Medical Records (2 years)
  • HIPAA Rules, First Aid & CPR, Defensive Driving (2 years)
  • Behavioral Health
  • Medical Office Experience
  • Medical Scheduling
  • Social Work
  • Office Management
  • Caregiving

Certification

CPR Certification

Additional Information

  • Authorized to work in the US for any employer

Timeline

Cashier/Customer Service

Walmart
07.2023 - Current

Intercept Operator

Wincore Windows & Doors
11.2021 - Current

Patient Representative

East Georgia Healthcare Center
01.2020 - 11.2021

Window Processor

Wincore Windows & Doors
05.2019 - 01.2020

Clerk/Group Leader/Paraprofessional

Ogeechee Behavioral Health Services/CSB Middle Georgia
01.2017 - 04.2019

Window Processor

Vista Window Company
05.2016 - 12.2016

Cashier/Assistant Manager

Dollar Tree
09.2014 - 05.2016

Food Service Worker

East Georgia College
01.2014 - 06.2014

Dollar Tree Cashier

Dollar Tree
08.2013 - 01.2014

Diploma - undefined

Swainsboro High School
Heather Smith