Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Heather Smith

Hancock,Wisconsin

Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office. I work with my immediate supervisor to help with PTO coverage and staff scheduling. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Overview

1
1
Certification

Work History

CMA

ThedaCare Regional Medical Center
Wautoma, WI
June1996 - 06.2024
  • Performed laboratory tests such as venipunctures, urine drug screens, urine pregnancy, poc A1C, urinalysis and blood glucose monitoring, following established protocols. Competent in EKG.
  • Administered injections per physician orders while adhering to all safety guidelines.
  • Provided direct patient care by assisting with treatments and administering medications as directed by physicians.
  • Communicated effectively with patients regarding their care plan; provided emotional support during difficult times.
  • Documented all activities accurately into EPIC electronic medical records system.
  • Prepared exam rooms prior to patient visits; ensured that all necessary supplies were available.
  • Performed administrative duties such as scheduling appointments, maintaining medical records, and calling outside facilities to obtain medical records.
  • Set up for in office sterile procedures including Nexplanon, IUD's, joint injections, skin biopsy and lesion removals. I am able to fit patients for splints, crutches, walking boots, and slings.
  • Connecting patients via video visits.
  • CPR and CMA current

Education

WI State Property And Casualty License - Prelicensing Property And Casualty Course

Independent Insurance Agents of Wisconsin
Madison, WI
10-2022

Medical Assisting

Mid-State Technical College
Wisconsin Rapids, WI
12-1996

High School Diploma -

Tri-County High School
Plainfield, WI
05-1993

Some College (No Degree) - Business Administration

Midstate Tech
Wisconsin Rapids, WI

Skills

  • Patient Flow Management
  • Medical Terminology
  • Patient-focused care
  • Patient Scheduling
  • Procedure Assistance
  • Phlebotomy
  • Rooming patients
  • Obtaining vital signs
  • Updating EMR
  • Specimens collection and processing
  • Electrocardiography (EKG)

Certification

  • CMA-AAMA
  • CPR
  • WI state property and casualty license current

Timeline

CMA

ThedaCare Regional Medical Center
June1996 - 06.2024

WI State Property And Casualty License - Prelicensing Property And Casualty Course

Independent Insurance Agents of Wisconsin

Medical Assisting

Mid-State Technical College

High School Diploma -

Tri-County High School

Some College (No Degree) - Business Administration

Midstate Tech

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Heather Smith