Heather Smith

• Answered inbound calls, chats and emails to facilitate customer service.
• Updated system with order specifics and customer details, preferences, and billing information.
• Utilized job-related software to prepare change of address records and issue service discontinuance orders.
• Collected deposits or payments and arranged for billing.

• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
• Developed strategies to increase team productivity and improve customer service levels.
• Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.

Applied strong leadership and problem solving skills to maintain team efficiency and organize workflows.

Prepped and cooked daily meals. Counted every item for the day and keep daily production sheets. Set up and prepared cooking utensils at workstations upon opening. Handled all money at the end of the day filling out deposit tickets and depositing money.