Victoria McCrumb
City Of Fort Lupton
Platteville,CO
1
Certification
3
years of professional experience
Personable and organized with keen eye for detail and problem-solving. Possesses solid understanding of supply chain management principles and proficient in inventory control and logistics software. Committed to optimizing processes and ensuring timely delivery of goods.
Work History
Customer Service Representative
6 Months- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Help guest enroll for various activities
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Recreation Assistant
10 Months- Assisted participants with registration, check-in, and program information.
- Monitored recreation spaces to maintain safe, organized activity environments.
- Monitored recreation spaces to maintain safe, organized conditions for activity environments.
- Answered resident questions regarding schedules, fees, and facility use to support resident coordination.
- Managed coordination of supplies and recreation equipment for consistent daily operations.
- Helped prepare facilities for events, classes, and seasonal programs.
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Ensured proper supervision of program participants at all times, prioritizing their safety and well-being.
- Performed light custodial duties to provide clean and inviting facilities.
- Developed strong relationships with community partners, fostering collaboration for future events.
- Trained new staff members on department policies and procedures, promoting consistency across the team.
Direct Care Professional
1 Month- Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
- Administered medications according to prescribed schedules and documented any changes or reactions observed
- Implemented individualized care plans based on each client's specific needs and goals
- Maintained accurate records of client progress, behaviors, and medical information to support individualized care
- Assisted in managing behavioral issues by implementing appropriate strategies outlined in behavior support plans
- Attended training sessions regularly to stay updated on best practices for providing quality care
- Responded promptly to emergencies following established protocols
- Demonstrated patience, empathy, and compassion towards individuals with diverse abilities
- Managed challenging behaviors effectively through de-escalation techniques learned through specialized training programs
- Assisted individuals with disabilities in developing and maintaining social skills by organizing group activities and outings
- Ensured compliance with all applicable regulations, policies, and procedures related to client care
- Resolved conflicts and issues among clients through effective problem-solving techniques, enhancing group dynamics
- Participated in team meetings to discuss individual progress, share insights, and coordinate care plans
- Built trusting relationships with clients, families, and staff to foster collaborative care and communication
Behavioral Technician
3 Months- Gained knowledge and skills through 40-hour training course
- Conducted phase 1 assessment to evaluate initial client needs
- Developed and implemented personalized treatment plans for clients to address specific needs and promote skill development
- Collaborated with families and caregivers to teach techniques for supporting clients in daily activities, enhancing their ability to learn essential skills such as personal hygiene and object recognition
- Collected and analyzed data to monitor progress and make data-driven decisions for treatment planning
- Collected and analyzed data to track client progress and inform adjustments in treatment planning, ensuring data-driven approaches for effective interventions
- Completed 40-hour training
Cleaning
9 Months- Ensured clean and organized environment to enhance guest experience.
- Utilized diverse cleaning products and techniques to maintain high cleanliness standards.
- Ensured children's toys were sanitized to promote a safe play environment.
- Utilized various cleaning equipment and supplies to achieve optimal results while ensuring the safety of self and others
- Sanitized children's toys.
- Maintained cleanliness and order in assigned rooms, contributing to a comfortable atmosphere for guests.
- Keep a clean and organized welcoming environment.
Education
College - Criminal Justice/Social Work
High School Diploma
Skills
Customer support
Customer relations
Active listening
Problem resolution
Service knowledge
Onboarding support
Service quality
Transaction management
Client management
Time management
Organizational skills
Team collaboration
Customer support
Computer proficiency
Microsoft Outlook Calendar
Microsoft Powerpoint
Content creation
Content editing
Social Media Management
Social media marketing
Service presentation
Customer feedback
Issue resolution
Paperwork processing
Inventory oversight
Critical thinking
Computer skills
English
Inventory oversight
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Promoted products and encouraged customers to upgrade their existing product plans.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Certification
QMAP, Driver's License
Timeline
Customer Service Representative
City Of Fort Lupton
04.2026 - CurrentRead More
Recreation Assistant
City of Mead
06.2025 - 04.2026Read More
Direct Care Professional
Sample Supports
12.2024 - 01.2025Read More
Behavioral Technician
Kyo Autism Therapy
08.2024 - 11.2024Read More
Cleaning
First United Methodist Church
01.2024 - 10.2024Read More
Fort Lupton High School
High School Diploma
Read More
Aims Community College
College from Criminal Justice/Social Work
Read More
Personal Information
Driving License: Driver's License