Heather Smith
De Kalb,TX
Summary
Dynamic team player recognized for exceptional oral and written communication skills, alongside a strong analytical problem-solving aptitude. Expertise in logistics coordination enables effective prioritization of urgent tasks and streamlining of operations. Equipped with sound judgment and a Bachelor's Degree in Management, prepared to contribute to organizational success through strategic planning and efficient execution. Committed to fostering collaboration and driving results in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Staff Services Analyst
State of California
01.2017 - Current
- Use a variety of computer software; prepare letters, memorandums, schedules, or other such documents into draft and follow through until final. Transfer documents to appropriate locations for filing, processing of requests, as appropriate, gather approval and/or signature, and ensuring appropriate copies of all documents are retained in the office as needed
- Initiate and provide accurate communication support to all staff, guests, visitors, offices, institutions, or departments, etc., including, but not limited to knowledge and use of telephone system, FiSCal, mail, e-mail, written, or verbal messenger.
- Attend meetings and take minutes as required. Set agendas, type to final, copy, and distribute. This includes, but is not limited to, translation of medically technical terminology, gathering signatures, and distributing to all appropriate staff as directed or of concern
- Serve as facility Buyer/Purchasing Agent; direct and organize purchasing methods; independently review bids, accurately identifying the appropriate organization, reporting unit and budgeted program; create and process purchase orders; research, analyze and write the scope of work and applicable documents for contracts, including emergency contracts when warranted and service agreements for equipment maintenance and repairs; interpret, identify and verify costing associated with all funding requests; property asset management; serve as liaison between accounting offices, DJJ Executive staff; independently create and distribute documents for release to various internal and external stakeholders; utilize the FiSCal system as appropriate for various procurement processes.
Manager
Rays Pizza
01.2012 - 01.2021
- Recruiting, training, and supervising staff.
- Working in fast paced environment
- Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
- Promoting and marketing the business.
- Ordering supplies
- Close out invoices
- Conflict Resolution
Sr. Assistant – IVS
CVS Coram Healthcare
01.2016 - 01.2017
- Used written and verbal customer service skills and advanced computer skills to perform the job properly
- Supported the Center of Excellence department by assisting with new patient referrals and admissions
- Used Strong computer and multi-tasking skills necessary to do my job daily.
- Time management
- Operated computers, phones, fax and copy machine
Front Desk-Reservations Agent/ Switch Board
Jackson Rancheria Casino & Hotel
01.2007 - 01.2013
- Answer all incoming phone calls and direct to correct department and location.
- Send and receive faxes
- File paperwork
- Assist guests with billing issues
- Make reservations for individuals or groups for both the hotel and conference rooms.
Education
Bachelor of Science - Business
University of Phoenix
03.2021
Associate of Arts - Electronic Health Records Management
University of Phoenix
04.2018
High School - undefined
Calaveras County of Education
01.2005
Skills
- Experienced with FiSCal software
- Independently motivated
- Sustained productivity levels
- Skilled at prioritizing tasks simultaneously
- Strong organizational skills
- Proficient in standard business software
- Strong verbal communication skills
- Organizational time strategies
- Proficient in task prioritization
Additional Skills/Hobbies/Education
- Extensive knowledge of Microsoft office
- Quick learner
- FiSCal
- P-Card processing
Languages
English
Full Professional
Timeline
Staff Services Analyst
State of California
01.2017 - Current
Sr. Assistant – IVS
CVS Coram Healthcare
01.2016 - 01.2017
Manager
Rays Pizza
01.2012 - 01.2021
Front Desk-Reservations Agent/ Switch Board
Jackson Rancheria Casino & Hotel
01.2007 - 01.2013
Associate of Arts - Electronic Health Records Management
University of Phoenix
High School - undefined
Calaveras County of Education
Bachelor of Science - Business
University of Phoenix