Heather Smith
Summary
Dynamic Housekeeping Supervisor with a strong background in staff coordination and operational efficiency. Experienced in delivering performance feedback and implementing best practices to elevate service standards and improve overall hotel operations.
Overview
2027
2027
years of professional experience
Work History
Housekeeping Supervisor
Country Inn and Suites
Horseheads, New York
2024 - Current
- Supervised daily cleaning operations for guest rooms and common areas.
- Inspected completed work to ensure cleanliness and adherence to standards.
- Coordinated staff schedules to maintain optimal coverage and support smooth operations.
- Delivered performance feedback to employees, highlighting strengths and addressing improvement areas.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Partnered with management to enhance operational processes and elevate service quality.
- Assisted in managing daily hotel operations and guest services.
Personal Care Aide
AIM Independent Living Center
Elmira, New York
03.2020 - 08.2023
- Fostered companionship and emotional support to promote client well-being.
- Improved patient outlook and daily living through compassionate care.
Company Secretary
MGI Machining
Tempe, Arizona
07.2016 - 08.2018
- Worked as a Secretary inside the machine shop
- Assisted with everyday operations, including customer service, material ordering, and product shipping.
- Supported administrative functions to streamline workflow in machine shop environment.
Education
GED -
Southside High School
Skills
- Quality assurance
- Safety compliance
- Operational efficiency
- Team collaboration
- Training facilitation
- Room occupancy verification
- Staff training and development
- Sanitation standards
- Quality improvements
- Regional Audits
Timeline
Personal Care Aide
AIM Independent Living Center
03.2020 - 08.2023
Company Secretary
MGI Machining
07.2016 - 08.2018
Housekeeping Supervisor
Country Inn and Suites
2024 - Current
GED -
Southside High School