Heather Smith
Scott,Louisiana
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Mardi Gras Store
Scott, LA
02.2023 - 11.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
Customer Service Representative
Walgreens
- Delivered excellent customer service to guests, always offering help in any way possible. Even when a customer was dissatisfied, I found ways to resolve the issue.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Supported sales team members to drive growth and development.
Freelancer
- I worked as a freelancer for online writing, grant writing, etc.
- Experienced with Python and other platforms.
- Set specific goals for projects to measure progress and evaluate end results.
- Identified the needs of customers promptly and efficiently.
Education
Associate of General Studies -
South Louisiana Community College
Lafayette, LA12-2025
High School Diploma -
Acadiana High School
Lafayette05-2010
Bachelor of Science - Business Management
McNeese State University
Lake Charles, LATimeline
Customer Service Representative
Mardi Gras Store
02.2023 - 11.2024
Customer Service Representative
Walgreens
Freelancer
Associate of General Studies -
South Louisiana Community College
High School Diploma -
Acadiana High School
Bachelor of Science - Business Management
McNeese State University