Heather Sobey
Maryland,NY
Summary
Currently the proud owner of CSL pristine properties LLC specializing in rental cleaning and property management. I do have extensive experience in dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Buffalo Wild Wings. Proven ability to enhance guest engagement and streamline operations, ensuring high satisfaction levels. Expertise in cash handling and maintaining cleanliness standards, while fostering a welcoming atmosphere for all patrons. I have since started a family and family owned company but am still interested in continuing my skills in the hospitality industry
Overview
8
8
years of professional experience
Work History
Server
Buffalo Wild Wings
Oneonta
02.2018 - 12.2025
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in food and beverage preparation to ensure timely delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to fulfill orders accurately and efficiently.
- Processed transactions using point-of-sale system with high accuracy.
- Monitored inventory levels and communicated restocking needs to management.
- Trained new team members on restaurant protocols and best practices.
- Adapted quickly to changing priorities during busy shifts, ensuring guest satisfaction.
Barista
Dunkin' Donuts
Oneonta, NY
03.2021 - 02.2023
- Prepared and served high-quality beverages while maintaining consistency in taste and presentation.
- Trained new staff on beverage preparation techniques and customer service standards.
- Managed inventory levels, ensuring adequate stock of ingredients and supplies for daily operations.
- Implemented efficient workflow practices to enhance speed of service during peak hours.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Developed strong customer relationships through personalized service and prompt issue resolution.
- Assisted in promotional activities to increase brand awareness and drive sales growth within the store.
- Collaborated with team members to streamline operations, improving overall customer satisfaction ratings.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
High School Diploma -
Oneonta High School
Oneonta, NYSkills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Hospitality service expertise
Customer service
Cleanliness standards
Accomplishments
CSL pristine properties LLC specializing in home cleaning,Vacation rentals, and property management
Timeline
Barista
Dunkin' Donuts
03.2021 - 02.2023
Server
Buffalo Wild Wings
02.2018 - 12.2025
High School Diploma -
Oneonta High School