Heather Staggs
North Ridgeville,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Assistant General Manager
McDonald's QSR Enterprises, LLC
01.2016 - Current
- Cultivated and strengthened lasting customer relationships using strong issue resolution and dynamic communication skills.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout establishment.
- Assisted in recruitment, hiring, and onboarding process for new employees to build skilled workforce committed to excellence in service delivery.
- Motivated, trained, and disciplined employees to maximize performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled cash accurately and prepared deposits.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Assistant Store Manager
Goodwill Industries Of Lorain County
07.2010 - 10.2014
- Developed loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
Associate of Applied Science - Marketing
Cuyahoga Community College
Cleveland, OHAssociate of Applied Science - Business Management
Lorain County Community College
Elyria, OHHigh School Diploma -
North Ridgeville High School
North Ridgeville, OH05.1997
Skills
- Workflow Coordination
- Team leadership expertise
- Employee Relations
- Employee Scheduling
- Food safety and sanitation
- Inventory Management
- Training and development background
- Business operations knowledge
- Staff Management
- ServSafe Certified
Timeline
Assistant General Manager
McDonald's QSR Enterprises, LLC
01.2016 - Current
Assistant Store Manager
Goodwill Industries Of Lorain County
07.2010 - 10.2014
Associate of Applied Science - Marketing
Cuyahoga Community College
Associate of Applied Science - Business Management
Lorain County Community College
High School Diploma -
North Ridgeville High School
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