Heather Stewart
Ruidoso,NM
Summary
Proactive Housekeeping Manager with extensive experience in staff training, and quality improvements. Successfully reduced staff turnover through mentorship and support, enhancing overall cleanliness and efficiency. Strong skills in staff supervision, scheduling, task delegation, and department coordination, bringing a detail-oriented, strategic approach to daily operations and commitment to maintaining high standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Housekeeping Manager
Hotel Ruidoso
10.2023 - Current
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Managed staff of 6+ housekeepers.
Housekeeping Supervisor
La Quinta
01.2023 - 08.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Housekeeper
MCM Elegante Hotel
12.2020 - 01.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Education
GED -
Capitan HIgh School
Capitan, NM01-2010
Skills
- Scheduling and Planning
- Task Delegation
- Quality improvements
- Department coordination
- Supervisory skills
- Employee evaluations
- Staff evaluations
- Staff Training and Development
- Applicant Screening and Hiring
- Supply Inventory Management
Certification
Food Handlers Certification
Youth Protection Training Certification
Timeline
Housekeeping Manager
Hotel Ruidoso
10.2023 - Current
Housekeeping Supervisor
La Quinta
01.2023 - 08.2023
Housekeeper
MCM Elegante Hotel
12.2020 - 01.2023
Food Handlers Certification
Youth Protection Training Certification
GED -
Capitan HIgh School
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