Summary
Overview
Work History
Education
Skills
Timeline
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Heather Stewart

Blissfield,MI

Summary

Dynamic and goal-oriented professional with extensive experience in customer service at SUBWAY® Restaurants. Proven ability to enhance customer satisfaction through exceptional service and effective problem-solving. Skilled in retail operations and adept at upselling, ensuring a positive shopping experience while maintaining high standards of cleanliness and organization.

Overview

3
3
years of professional experience

Work History

Sales Associate

SUBWAY®Restaurants
Blissfield, Mi
03.2024 - Current

Ensured cleanliness, stocked products, and prepared food items for immediate and future use.

Handled cash drawer activities for all store transactions.

Built orders to customer expectations.

Cashier

Lightning Quick Gas N Go
Ottawa, MI
08.2023 - 12.2024
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Maintained inventory levels, restocking items to ensure product availability.
  • Assisted in training new cashiers on operational procedures and customer service standards.
  • Resolved customer inquiries and complaints, enhancing overall satisfaction.
  • Monitored fuel pumps and ensured compliance with safety protocols during operations.
  • Conducted end-of-shift cash reconciliations to ensure financial accuracy.
  • Implemented suggestions for improving store layout and product placement based on customer feedback.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Customer Service Representative

McDonalds
Blissfield, MI
08.2022 - 11.2022

Ran drive thru window. Provided drinks and orders in orderly fashion.

Kept window organized and stocked.

Made to order drinks as needed. Greeting and thanking customers

Education

Graduation - English/Science

Belleville High School
501 W Columbia Belleville, Mi 48111
05.1996

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Outgoing personality
  • Relationship building
  • Conflict resolution
  • Upselling
  • Professional demeanor
  • Retail store operations
  • Policy and procedure adherence

Timeline

Sales Associate

SUBWAY®Restaurants
03.2024 - Current

Cashier

Lightning Quick Gas N Go
08.2023 - 12.2024

Customer Service Representative

McDonalds
08.2022 - 11.2022

Graduation - English/Science

Belleville High School