Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Heather Stichler

Maumee

Summary

Highly experienced and known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Highly motivated sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Highly skilled Housekeeping Cleaner with experience in maintaining cleanliness and orderliness of various types of properties. Strengths include proficiency in time management, multitasking, and the application of proper cleaning procedures. Demonstrated ability to improve efficiency in work processes leading to optimal cleanliness standards. Impact made by consistently receiving positive feedback from clients for maintaining high sanitation standards.

Overview

14
14
years of professional experience

Work History

SALES ASSOCIATE

Harley Davidson Inc
Napoleon
01.2020 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.

Housekeeping Cleaner

Self Employed Services
Maumee
06.2024 - 04.2025
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.

Customer Service Cashier

House of Meats
Maumee
11.2023 - 01.2025
  • Assisted customers with locating merchandise within the store.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Greeted customers and provided friendly customer service.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.

SERVER

Copper Grille
Paw Paw
01.2012 - 06.2019
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.

REGISTERED CARE AIDE

White Oaks Nursing Home
Lawton
03.2016 - 07.2016
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Kept accurate records of patients' care, condition and progress.
  • Documented vital signs to inform nurses and physicians of any changes in patient status.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Assisted with patient transfer and ambulation.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.

DENTAL ASSISTANT

Destiny Dental
Kalamazoo
04.2013 - 08.2014
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.

Education

Graduate Certificate - Dental Assisting

Ross Medical Education Center Kalamazoo
Kalamazoo, MI
05.2013

High School Diploma -

Lawton High School
Lawton, MI
05.1994

Skills

  • Sales analysis
  • Inventory management
  • Problem-solving
  • Shipment logistics
  • Diversity adaptation
  • Deep cleaning
  • Time management
  • Customer service
  • Relationship building
  • Point of sale
  • Product knowledge
  • Team collaboration
  • Attention to detail
  • Cash handling
  • Teamwork and collaboration
  • Multi-tasking strength
  • POS system operation
  • Reliable and punctual
  • Upselling
  • Friendly and outgoing
  • Energetic self-starter

References

References available upon request.

Timeline

Housekeeping Cleaner

Self Employed Services
06.2024 - 04.2025

Customer Service Cashier

House of Meats
11.2023 - 01.2025

SALES ASSOCIATE

Harley Davidson Inc
01.2020 - Current

REGISTERED CARE AIDE

White Oaks Nursing Home
03.2016 - 07.2016

DENTAL ASSISTANT

Destiny Dental
04.2013 - 08.2014

SERVER

Copper Grille
01.2012 - 06.2019

Graduate Certificate - Dental Assisting

Ross Medical Education Center Kalamazoo

High School Diploma -

Lawton High School

Similar Profiles

CREATE PROFILE
Heather Stichler