Heather Stone
Fort Worth,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Resale Specialist
Vision Communities Managment
Dallas, TX
03.2021 - Current
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Participated in ongoing training and compliance activities.
- Coordinated with other departments to ensure efficient workflow processes.
- Reviewed documents for accuracy prior to submission or publication.
Senior Property Manager
Winn Residential
Grand Prairie, TX
03.2014 - 06.2020
- Scheduled regular meetings with property owners and investors to discuss performance metrics such as occupancy rate, income generated from rentals.
- Maintained relationships with tenants by providing excellent customer service and responding promptly to inquiries or concerns.
- Prepared reports on the condition of managed properties for owners or investors.
- Negotiated contracts with vendors for the maintenance of properties.
- Conducted regular inspections of managed properties to identify any issues requiring attention.
- Reviewed financial statements regularly to ensure profitability of each property under management.
- Analyzed market conditions to determine optimal rental rates for each property.
- Provided guidance and support to junior members of the team when needed.
- Prepared detailed budgets and financial reports for properties.
Education
High School Diploma -
Community High School
Nevada, TX06-1990
Skills
- Resource Allocation
- Customer Relations
- Documentation Management
- Proficient in Microsoft Office/Word/Excel
- Problem-solving abilities
- Time Management
- Organizational Skills
- Relationship Building
- Interpersonal Communication
- Task Prioritization
- Adaptability and Flexibility
Timeline
Resale Specialist
Vision Communities Managment
03.2021 - Current
Senior Property Manager
Winn Residential
03.2014 - 06.2020
High School Diploma -
Community High School