Heather Surma
Waverly,NY
Overview
10
10
years of professional experience
Work History
Receptionist
Endless Mountains Veterinary Clinic
12.2022 - Current
- Enhance office efficiency by taking 30+ phone calls daily
- Successfully resolve client concerns
- Process payments and positively engage with clients to ensure satisfactory experiences
Sales Representative
TruGreen
01.2022 - 11.2022
- Converted new business opportunities into sales growth
- Used extensive problem solving skills to overcome sales objections
- Developed and utilized personal sales techniques to successfully sell and up-sell services to new and existing customers
- Increased sales by 10%
Clinic Assistant
VIP Petcare
06.2017 - 12.2021
- Held pets for vaccinations, blood draws, and other various wellness procedures
- Collected payments and discussed post-visit material with clients
- Collaborated with veterinarian and other assistants to maintain patient-focused, engaging and compassionate environment
Shift Manager
Pet Supplies Plus
09.2015 - 09.2019
- Lead by example to help employees stay motivated in their role
- Trained multiple employees to meet company standards
- Excelled in every store position
- Built relationships with customers
Team Member
KFC
05.2014 - 08.2015
- Accurately prepared meals for customers
- Delivered exceptional customer service to ensure a positive customer experience
- Upheld safety and sanitization standards
- Upsold customers and assisted in exceeding monthly profit goals
Dining Room Attendant
My Friends Restaurant
04.2014 - 07.2015
- Monitored dining room inventory and replenished when needed
- Delivered exceptional guest experiences through attentive service and quick response
- Ensured dining room maintained cleanliness and appeared presentable
- Assisted wait staff with timely food delivery
Education
High School Diploma -
Ohio Virtual Academy
Maumee, OH06.2016
Skills
- Cash Handling
- Service Prioritization
- Suggestive Selling
- Data Entry
- Customer and Client Relations
- Time Management
- Telephone Skills
- Greeting and Seating Clients
- Organization Skills
- Documentation and Reporting
- POS System Operations
- Order Accuracy
Timeline
Receptionist
Endless Mountains Veterinary Clinic
12.2022 - Current
Sales Representative
TruGreen
01.2022 - 11.2022
Clinic Assistant
VIP Petcare
06.2017 - 12.2021
Shift Manager
Pet Supplies Plus
09.2015 - 09.2019
Team Member
KFC
05.2014 - 08.2015
Dining Room Attendant
My Friends Restaurant
04.2014 - 07.2015
High School Diploma -
Ohio Virtual Academy