Overview
Work History
Education
Skills
Timeline
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Heather Surma

Waverly,NY

Overview

10
10
years of professional experience

Work History

Receptionist

Endless Mountains Veterinary Clinic
12.2022 - Current
  • Enhance office efficiency by taking 30+ phone calls daily
  • Successfully resolve client concerns
  • Process payments and positively engage with clients to ensure satisfactory experiences

Sales Representative

TruGreen
01.2022 - 11.2022
  • Converted new business opportunities into sales growth
  • Used extensive problem solving skills to overcome sales objections
  • Developed and utilized personal sales techniques to successfully sell and up-sell services to new and existing customers
  • Increased sales by 10%

Clinic Assistant

VIP Petcare
06.2017 - 12.2021
  • Held pets for vaccinations, blood draws, and other various wellness procedures
  • Collected payments and discussed post-visit material with clients
  • Collaborated with veterinarian and other assistants to maintain patient-focused, engaging and compassionate environment

Shift Manager

Pet Supplies Plus
09.2015 - 09.2019


  • Lead by example to help employees stay motivated in their role
  • Trained multiple employees to meet company standards
  • Excelled in every store position
  • Built relationships with customers

Team Member

KFC
05.2014 - 08.2015
  • Accurately prepared meals for customers
  • Delivered exceptional customer service to ensure a positive customer experience
  • Upheld safety and sanitization standards
  • Upsold customers and assisted in exceeding monthly profit goals

Dining Room Attendant

My Friends Restaurant
04.2014 - 07.2015
  • Monitored dining room inventory and replenished when needed
  • Delivered exceptional guest experiences through attentive service and quick response
  • Ensured dining room maintained cleanliness and appeared presentable
  • Assisted wait staff with timely food delivery

Education

High School Diploma -

Ohio Virtual Academy
Maumee, OH
06.2016

Skills

  • Cash Handling
  • Service Prioritization
  • Suggestive Selling
  • Data Entry
  • Customer and Client Relations
  • Time Management
  • Telephone Skills
  • Greeting and Seating Clients
  • Organization Skills
  • Documentation and Reporting
  • POS System Operations
  • Order Accuracy

Timeline

Receptionist

Endless Mountains Veterinary Clinic
12.2022 - Current

Sales Representative

TruGreen
01.2022 - 11.2022

Clinic Assistant

VIP Petcare
06.2017 - 12.2021

Shift Manager

Pet Supplies Plus
09.2015 - 09.2019

Team Member

KFC
05.2014 - 08.2015

Dining Room Attendant

My Friends Restaurant
04.2014 - 07.2015

High School Diploma -

Ohio Virtual Academy

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Heather Surma