Heather Swanson
Cox Health North
Springfield,MO
12
years of professional experience
Seasoned customer associate with over 10 years of experience dedicated to providing highest quality service and making customers feel welcome. Transitioned from retail into my current position as an EVS Tech at Cox North. My main duty is to clean patient care rooms and flip beds in the psych units. I love where I'm at but I want to move up the ladder with cox to further my education/ career path opportunities for a more successful life path. I aspire to be with a company that I am happy to be at and we can share an equal exchange of benefits and shared knowledge to further our futures together.
Work History
EVS Technician
1 Year 11 Months- Sanitized patient rooms, treatment areas, and high-touch surfaces to support infection control standards.
- Disposed of biohazard, medical, and general waste according to hospital safety procedures.
- Mentored new environmental services staff on cleaning procedures, room turnover, and proper sanitation practices.
- Restocked cleaning supplies, linens, and paper goods to maintain service readiness.
- Responded promptly to discharge and priority cleaning requests to prepare rooms for new patients.
Sales Associate
6 Months- Cultivated customer relationships to drive repeat business.
- Fostered customer engagement to strengthen rapport and loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Advised customers on shipping options, packaging requirements, and service selections.
- Processed shipments, returns, and drop-offs using point-of-sale and tracking systems.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Service Associate
1 Year 10 Months- Helped a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to a supervisor.
- Responded to customer telephone calls promptly, minimizing on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed photo department operations
- Executed unloading of delivery truck
- Rotating/stocking and maintaining store
- Collaborated with team members
Customer Service Representative Lead
3 Years 11 Months- Coached and mentored service representatives, fostering polite and professional customer interactions.
- Answered customer inquiries via phone to provide assistance and information.
- Processed customer product returns to ensure satisfaction and compliance with return policies.
- Conducted training sessions on Western Union services to enhance staff knowledge.
- Led USPS postal counter training to equip staff with necessary skills..
- Managed lottery and tobacco sales to comply with regulations and enhance customer service.
Carhop
2 Years 6 Months- Took orders and delivered food and beverages to customers in cars, ensuring quick and convenient service.
- Maintained a positive, professional attitude to enhance customer experience and encourage repeat business.
- Maintained positive, professional attitude to enhance customer experience and encourage repeat business.
- Answered guest questions and promoted special products.
- Cleaned and sanitized work areas and equipment to ensure compliance with health and safety regulations.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
Education
High School Diploma
Skills
Customer Relationship Management
Safety trained
Customer Service
Sanitation procedures
Chemical safety
Inbound and Outbound Calling
Customer Service and Assistance
Stock Replenishment
Merchandise Upselling
Inventory Control
Product Merchandising
Refunds and Exchanges
Staff Training
Order Fulfillment Procedures
Product Memorization
Heavy Lifting
Cash Drawer Reconciliation
Timeline
EVS Technician
Cox Health North
11.2024 - CurrentRead More
Sales Associate
The UPS Store Inc.
11.2023 - 05.2024Read More
Customer Service Associate
Walgreens
11.2021 - 09.2023Read More
Customer Service Representative Lead
Price Cutters
11.2017 - 10.2021Read More
Carhop
Sonic
04.2015 - 10.2017Read More
Kickapoo High School
High School Diploma
Read More