Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Heather Taylor

Hollister,MO

Summary

Dynamic professional with a proven track record at Pro-Pest INC, excelling in client relations and organization. Leveraged strong communication skills to enhance service efficiency and foster positive client interactions. Proficient in data entry and adept at managing multiple tasks, ensuring seamless operations and high satisfaction levels.

Overview

11
11
years of professional experience

Work History

Receptionist

Pro-Pest INC
North Hollywood, CA
06.2019 - 12.2025
  • Maintained organized filing system for client records and documentation.
  • Assisted with phone inquiries, providing accurate information about services offered.
  • Coordinated communication between clients and pest control technicians for service updates.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Tracked important information in Software spreadsheets and ran reports or generated graphs using data.

Guest Relations Officer

Six Flags Magic Mountain
Valencia, CA
05.2017 - 09.2018
  • Fostered positive guest experiences through effective communication and conflict resolution strategies.
  • Developed training materials to enhance team performance in guest service protocols.
  • Implemented feedback systems to gather guest insights, improving satisfaction ratings.
  • Coordinated special events, ensuring seamless execution and high-quality guest interactions.

Preschool Teacher

Creative Years Early Learning Center
Santa Clarita, CA
01.2015 - 06.2017
  • Developed and implemented engaging lesson plans tailored to diverse learning styles.
  • Fostered a nurturing environment promoting social, emotional, and cognitive development.
  • Collaborated with parents to discuss children's progress and address concerns effectively.
  • Guided classroom activities enhancing language, literacy, and numeracy skills in preschoolers.

Education

High School Diploma - Child Development

James Monroe High School
North Hills, CA

Skills

Organization skills

Time management

Telephone skills

Data entry

Customer/Client relations

Phone etiquette

Timeline

Receptionist

Pro-Pest INC
06.2019 - 12.2025

Guest Relations Officer

Six Flags Magic Mountain
05.2017 - 09.2018

Preschool Teacher

Creative Years Early Learning Center
01.2015 - 06.2017

High School Diploma - Child Development

James Monroe High School
Heather Taylor