Open To Work
Heather Maller
Starbucks
Oregon City,OR
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
13
years of professional experience
Work History
Shift Supervisor
4 Years 8 Months- Executed opening and closing procedures, which included counting money and managing orders.
- Cultivated positive relationships and encouraged respectful interactions among partners and customers.
- Conducted inventory checks and managed stock levels.
- Work together with team to ensure meeting customer needs and make adjustments as needed.
- Supervised daily operations, ensuring adherence to quality standards and operational efficiency.
- Led team members in delivering exceptional customer service and maintaining a positive store environment.
- Implemented inventory management strategies to reduce waste and optimize supply levels.
General Manager
3 Years 4 Months- Developed and opened small amusement park, enhancing local entertainment options.
- Managed hiring, training, and scheduling processes for 20-30 employees.
- Oversaw banking transactions and processed payroll for all employees.
- Conducted all daily, monthly, and yearly safety inspections and filed the results correctly.
- Ran social media for the business and handled all customer complaints.
General Manager
2 Years 8 Months- Oversaw restaurant opening and closing, managed order placement and receipt, handled preparation tasks, conducted cash counting, and performed banking duties.
- Led a team of around 30 employees to maintain efficient restaurant operations.
- Conducted hiring and training processes for new employees and managers, completing all necessary paperwork.
- Addressed and resolved all customer complaints.
- Monitored employee compliance with company standards and implemented corrective actions.
Shift Supervisor
1 Year 5 Months- Maintained knowledge of all restaurant operations and trained staff on safety and health guidelines.
- Oversaw 2-6 employees daily.
- Ensured customer satisfaction by addressing issues promptly and facilitating a positive dining experience.
- Closed the restaurant 4-5 days a week and made sure all closing procedures were followed.
- Placed orders and assisted with inventory management.
Education
HS Diploma
Skills
Inventory management
Cash handling
Beverage Preparation
Barista Trainer
Employee training
Administrative skills
Customer focus
Problem resolution
Team Leadership
Leadership and team building
Efficient multi-tasker
Time management
Customer-oriented
Team player
Administrative skills
Timeline
Shift Supervisor
Starbucks
02.2022 - Current
General Manager
Swampy Jack’s
04.2018 - 08.2021
General Manager
Five Guys
08.2015 - 04.2018
Shift Supervisor
Blind Onion Pizza
03.2014 - 08.2015
Vernonia High School
HS Diploma