Heather Thomas
Smiths Station,AL
Summary
High-achieving Business Consultant with over 20 years experience. Successful in analyzing, articulating and solving various problems. Skilled in meeting expectations of timely and quality-driven solutions to clients. Gifted communicator with history of mentoring staff and relationship-building.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Warren Averett LLC
Cullman, AL
12.2021 - Current
- Assisted accountants in preparing approximately 65 personal tax returns during tax season
- Proof consolidated financial statements
- Utilize Adobe, CCH ProSystem, Microsoft Word, Excel, and Outlook daily to accomplish tasks
- Greet and assist client who visit Warren Averett
Dental Assistant
Columbus Aesthetic & Family Dentistry
Columbus, GA
04.2021 - 08.2021
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Captured x-ray images to aid in the diagnosis of dental disease.
- Utilized Eaglesoft software to include scheduling patient appointments, updating patient charts, and importing x-ray images from other software.
Hygiene Assistant
Christa Spann, DMD
Phenix City, AL
12.2020 - 04.2021
- Reviewed patient charts upon arrival and prepared procedure room based on unique customer needs.
- Captured x-ray images and uploaded to patient database
- Assisted dentist with patient exams
Business Consultant
TSYS
Columbus, GA
06.1998 - 05.2020
- Performed in-depth analysis on complex issues with TSYS' payment processing software.
- Collaborated with vendors for issue resolution.
- Created and implemented plans to test software fixes in QA environment.
- Documented software bugs and their implemented resolutions.
- Ensured clients were provided accurate and timely updates while awaiting resolution to system issues.
- Mentored and trained new team members.
- Utilized macros, mainframe queries, Excel, and Word on daily basis.
Education
Dental Assisting Certificate - Dental Assisting
Southeastern Dental Assisting Academy
Phenix City11.2020
BBA - Computer Information Systems
Columbus State University
Columbus, GA06.1998
Skills
- Complex Problem-Solving
- Requirements Analysis
- Mentoring
- Customer Communication
- Judgment and Decision-Making
Timeline
Administrative Assistant
Warren Averett LLC
12.2021 - Current
Dental Assistant
Columbus Aesthetic & Family Dentistry
04.2021 - 08.2021
Hygiene Assistant
Christa Spann, DMD
12.2020 - 04.2021
Business Consultant
TSYS
06.1998 - 05.2020
Dental Assisting Certificate - Dental Assisting
Southeastern Dental Assisting Academy
BBA - Computer Information Systems
Columbus State University
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