Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Heather Thomas

Smiths Station,AL

Summary

High-achieving Business Consultant with over 20 years experience. Successful in analyzing, articulating and solving various problems. Skilled in meeting expectations of timely and quality-driven solutions to clients. Gifted communicator with history of mentoring staff and relationship-building.

Overview

23
23
years of professional experience

Work History

Administrative Assistant

Warren Averett LLC
Cullman, AL
12.2021 - Current
  • Assisted accountants in preparing approximately 65 personal tax returns during tax season
  • Proof consolidated financial statements
  • Utilize Adobe, CCH ProSystem, Microsoft Word, Excel, and Outlook daily to accomplish tasks
  • Greet and assist client who visit Warren Averett

Dental Assistant

Columbus Aesthetic & Family Dentistry
Columbus, GA
04.2021 - 08.2021
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Captured x-ray images to aid in the diagnosis of dental disease.
  • Utilized Eaglesoft software to include scheduling patient appointments, updating patient charts, and importing x-ray images from other software.

Hygiene Assistant

Christa Spann, DMD
Phenix City, AL
12.2020 - 04.2021
  • Reviewed patient charts upon arrival and prepared procedure room based on unique customer needs.
  • Captured x-ray images and uploaded to patient database
  • Assisted dentist with patient exams

Business Consultant

TSYS
Columbus, GA
06.1998 - 05.2020
  • Performed in-depth analysis on complex issues with TSYS' payment processing software.
  • Collaborated with vendors for issue resolution.
  • Created and implemented plans to test software fixes in QA environment.
  • Documented software bugs and their implemented resolutions.
  • Ensured clients were provided accurate and timely updates while awaiting resolution to system issues.
  • Mentored and trained new team members.
  • Utilized macros, mainframe queries, Excel, and Word on daily basis.

Education

Dental Assisting Certificate - Dental Assisting

Southeastern Dental Assisting Academy
Phenix City
11.2020

BBA - Computer Information Systems

Columbus State University
Columbus, GA
06.1998

Skills

  • Complex Problem-Solving
  • Requirements Analysis
  • Mentoring
  • Customer Communication
  • Judgment and Decision-Making

Timeline

Administrative Assistant

Warren Averett LLC
12.2021 - Current

Dental Assistant

Columbus Aesthetic & Family Dentistry
04.2021 - 08.2021

Hygiene Assistant

Christa Spann, DMD
12.2020 - 04.2021

Business Consultant

TSYS
06.1998 - 05.2020

Dental Assisting Certificate - Dental Assisting

Southeastern Dental Assisting Academy

BBA - Computer Information Systems

Columbus State University
Heather Thomas