Overview
Work History
Education
Skills
Timeline
Generic

Heather Thompson

Jefferson City,MO

Overview

17
17
years of professional experience

Work History

Benefit Program Specialist

DOLIR - DES - Special Programs - Benefit Charge Unit
Jefferson City, Missouri
02.2018 - Current
  • Process employer protests to Benefit Charge Unit for Missouri and out of state claims.
  • Analyze protests to determine if there is enough information to initiate a benefit charge investigation or to protect employer's account.
  • Investigate accuracy of charges to accounts, reported wages, account numbers and issues raised by employers.
  • Adjust weeks charged or to be charged to chargeable or non-chargeable status based on non-monetary determinations.
  • Answer all incoming calls and provide information to employers regarding charges to their accounts and Employment Security Law as it pertains to their account.



Claims Specialist I & II

DOLIR - DES - Jefferson City Claims Center
Jefferson City, Missouri
09.2015 - 01.2018
  • File various types of claims for claimants.
  • Take statements from claimants and employers through correspondence and over phone.
  • Investigate information provided by both claimants and employers so as to make timely and accurate determinations regarding separation and availability issues within guidelines of the law.
  • Answer calls and provide information to both claimants and employers as it pertains to their accounts.
  • Resolve issues with claims by creating/terminating/voiding/modifying issues as needed.
  • Direct scanned mail into correct issues to be adjudicated.









Claims Examiner

DOLIR - DES - E-FOLDERS
Jefferson City, Missouri
05.2012 - 09.2015
  • Utilize quality control/validation in KOFAX Ascent Capture System.
  • Maintain knowledge of documents & procedures for batches received via fax or mail.
  • Use E-Folder Content Manager to verify data.
  • Sort/process appeals & establish that documents are present and in correct order.
  • Open/sort mail for Benefits.
  • Scan/fax documents as needed.
  • Frequently assisted Confidential Information Coordinator by creating/maintaining spreadsheets and invoices as well as verified correct authorizations were in place for requests.



Claims Examiner

DOLIR - DES - Benefit Payment Control
Jefferson City, Missouri
06.2010 - 05.2012
  • Answer significant amount of calls from claimant as first on roll-down number by answering questions regarding overpayment's and garnishment's as well as taking payments over phone.
  • Processed incoming/outgoing mail for BPC Recovery Unit.
  • Reviewed all bankruptcy documents and updated system as needed as well as notify specialists of changes in bankruptcy status.
  • Processed and requested billing statements and other forms to both employers and claimants.
  • Filed and pulled records.
  • Acted as back-up for Senior Office Support Assistant.



Senior Office Support Assistant

DOLIR - DES - Imaging
Jefferson City, Missouri
05.2009 - 06.2010
  • Imaged/indexed with OS/2 in AS400 and KOFAX Ascent Capture System.
  • Prepared/imaged/indexed established priority and daily work.
  • Copied redeemed checks from CDs or microfilms as requested by various sections.
  • Obtained redeemed dates from check registers.
  • Charged out appeal folders as requested.
  • Acted as back-up for coworkers.






Senior Office Support Assistant

DSS - Financial & Administrative Services
Jefferson City, MO
03.2007 - 05.2009
  • Ordered inventory through SAM II
  • Greeted and directed visitors
  • Main receptionist for telephone calls
  • Completed and verified mail and check registers for Daycare's
  • Verified and mailed Daycare invoices
  • Sorted and mailed checks for various vendors
  • Acted as Back-up for Supervisor
  • Assisted Fleet Manager with filing and entering invoices into database
  • Additional duties as needed



Office Support Assistant

DSS - Legal Services - Administrative Hearings
Jefferson City, Missouri
10.2006 - 02.2007
  • Customer over phone as main receptionist.
  • Daily transcription of hearings.
  • Scheduled hearings.
  • Acted as Secretary/Clerk Typist for two hearing officers.
  • Typed outgoing decisions and mailed them.
  • Opened/distributed incoming mail.
  • Maintained files.
  • Assisted on additional projects as assigned.

Education

Diploma - Medical Secretary

Metro Business College
210 El Mercado Plaza, Jefferson City, MO 65109
2005

High School Diploma -

Jefferson City High School
609 Union St. Jefferson City, MO 65101
2002

Skills

  • Detail Oriented
  • Organized
  • SAM II Inventory
  • AS400
  • MS Access 2003
  • MS PowerPoint 2007
  • MS Outlook
  • MS Excel
  • MS Word
  • Adobe Acrobat
  • Kofax Ascent Capture System

Timeline

Benefit Program Specialist

DOLIR - DES - Special Programs - Benefit Charge Unit
02.2018 - Current

Claims Specialist I & II

DOLIR - DES - Jefferson City Claims Center
09.2015 - 01.2018

Claims Examiner

DOLIR - DES - E-FOLDERS
05.2012 - 09.2015

Claims Examiner

DOLIR - DES - Benefit Payment Control
06.2010 - 05.2012

Senior Office Support Assistant

DOLIR - DES - Imaging
05.2009 - 06.2010

Senior Office Support Assistant

DSS - Financial & Administrative Services
03.2007 - 05.2009

Office Support Assistant

DSS - Legal Services - Administrative Hearings
10.2006 - 02.2007

Diploma - Medical Secretary

Metro Business College

High School Diploma -

Jefferson City High School

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