Heather Toledo
Glassboro,NJ
Summary
Versatile Inventory Specialist with problem-solving and time management abilities. Proficient project coordinator and administrative leader. Highly familiar with inventory counts, business audits and documentation requirements.
Dedicated Customer Service professional with proven multitasking abilities. Committed to maintaining professional relationships and enhancing the customers experience.
Overview
22
22
years of professional experience
Work History
Inventory Specialist
Erco Ceilings & Interiors
Glassboro, NJ
01.2022 - 07.2024
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Handled receiving of new merchandise and managed the return of any damaged/defective materials.
- Collaborated with team members to ensure correct levels were brought in when needed
- Oversaw the warehouse team to ensure daily tasks were completed.
Out of Market Coordinator
Raymour & Flanigan Furniture and Mattress Store
Gibbstown, NJ
02.2021 - 01.2022
- Collaborated closely with the operations team to accurately distribute returned materials.
- Kept records of returns from multiple locations.
- Process returns and updated spreadsheets while informing locations of any discrepancies.
Inventory Coordinator
Raymour & Flanigan Furniture and Mattress Store
Gibbstown, NJ
04.2018 - 02.2021
- Resolved discrepancies between physical counts and electronic records.
- Reduced stock discrepancies by investigating variances and resolving issues promptly.
- Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
- Trained new employees on proper inventory procedures, ensuring consistency in processes across the team.
Customer Service Lead/Manager
Raymour & Flanigan Furniture and Mattress Store
Gibbstown, NJ
09.2002 - 04.2018
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Hired and trained new team members to strengthen performance of the team.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Coordinated schedules, assignments, and daily tasks for team members.
Education
High School Diploma -
Clearview Regional High School
06.2002
Skills
- Attention to Detail
- Customer Service
- Inventory Control
- Teamwork and Collaboration
Timeline
Inventory Specialist
Erco Ceilings & Interiors
01.2022 - 07.2024
Out of Market Coordinator
Raymour & Flanigan Furniture and Mattress Store
02.2021 - 01.2022
Inventory Coordinator
Raymour & Flanigan Furniture and Mattress Store
04.2018 - 02.2021
Customer Service Lead/Manager
Raymour & Flanigan Furniture and Mattress Store
09.2002 - 04.2018
High School Diploma -
Clearview Regional High School